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ABOUT THE COMPANY:
Looking for a dynamic and fast-growing company with a mission to provide innovative and effective cleaning solutions? Stratus Building Solutions may be just the right fit for you. Ranked no. 35 in Entrepreneur.com's Top 500 Franchise Company report in January 2023, we offer "Stratus Green Clean" services using proprietary chemicals and equipment to a wide range of businesses, including office buildings, shopping centers, restaurants, retail businesses, dealerships, medical offices, religious centers and more across USA and Canada. Our unique program solves one of the major problems that facility and property managers face, making us a trusted partner in the industry. Join us today and become part of a team committed to excellence and growth.
ABOUT THE POSITION:
Are you a proactive leader who wants to make a real impact in a dynamic and growing organization? Stratus Building Solutions is seeking an Operations Manager / Franchise Business Consultant to join our team and help us execute our mission of empowering our Unit Franchise Owners to build successful businesses that make a positive impact in their communities.
- As the Operations Manager, you will work closely with our Unit Franchise Owners to ensure top-notch client satisfaction in the delivery of routine janitorial services.
- You will play a critical role in equipping our Franchise Owners with the best training, tools, and support to help them retain clients and achieve success.
- As a key member of our team, you will have the opportunity to make a real impact and grow professionally in a fast-paced and exciting environment.
- If you are a natural leader with a passion for delivering exceptional customer service and empowering others to succeed, we encourage you to apply for this position.
- This is a full-time salaried position primarily working days, and occasionally nights and weekends.
MAIN RESPONSIBILITIES:
- Retain clients by executing the Stratus Operating System with Unit Franchise Owners.
- Perform routine inspections and analyze service concerns to ensure client satisfaction.
- Propose solutions for special service needs such as hard floor care, pressure washing, window cleaning, and carpet care.
- Coordinate and ensure the success of starting service for new customers.
- Coordinate and ensure successful account transfers between Unit Franchise Owners.
- Serve as a mentor to individual franchise owners to help them build necessary skill sets.
- Coordinate field training and development opportunities for Unit Franchise Owners.
- Quote special services to help protect customers' facilities.
SKILLS NEEDED:
- Bilingual: Fluent in English & Spanish is a must for this position.
- Strong problem-solving skills to resolve a wide range of cleaning issues effectively and efficiently.
- Excellent follow-up and follow-through skills with customers, Unit FOs, and the office team on a daily basis.
- Ability to conduct engaging and informative training classes.
- Knowledge of various floor care procedures including carpet cleaning, stripping and waxing, and tile and grout cleaning is a plus.
- Flexibility to work evenings and weekends when needed for account starts and field training.
- Strong communication skills (both oral and written) to build strong professional relationships with clients and franchise owners.
- Ability to resolve conflicts/issues and use them as opportunities for the growth of our Unit FOs.
KEY CHARACTER TRAITS:
- Positive Demeanor: Puts good energy into the world and enjoys interacting with people.
- Detail-Oriented: The type of person who understands that how you do the little things is how you do everything.
- Organized: Ability to multitask and prioritize many tasks without "dropping any balls."
- High Integrity and Trustworthiness: Someone who does the right thing even when no one is watching.
- Self-Directed and Motivated: Without someone looking over your shoulder.
- Valid driver's license with a good driving record, and a reliable means of transportation.
BENEFITS:
- Solid base salary, bonus potential, and uncapped commission on franchise and special services sales.
- Sick Days/ PTO.
- Vacation and Holidays.
- Career Advancement Opportunities.
About Stratus Building Solutions Northwest:
Stratus Building Solutions Northwest (aka. Ever Onward Solutions Co operates under the national brand of Stratus Building Solutions of Seattle and Portland) is a local family-owned minority business enterprise (MBE). to impact the way the industry operates one customer at a time by providing a consistent, high-quality customer experience. Stratus Building Solutions is the industry-leader in green commercial cleaning. In an ever-increasing health and environmentally conscious consumer market, the demand for green cleaning services puts Stratus at the forefront of the competition. As a standard, Stratus utilizes state-of-the-art cleaning equipment, sustainable processes, and Green Seal Certified, biodegradable and non-toxic branded cleaning chemicals; Stratus Building Solutions is second to none in green commercial cleaning. With customizable cleaning options and competitive rates, Stratus Building Solutions provides services to a large range of clients, from schools, medical offices, shopping centers, warehouses, dealerships, religious centers, professional offices, daycares, retail stores, gyms and more
About Stratus Building Solutions of Washington and Oregon:
Stratus Building Solutions Northwest (aka. Ever Onward Solutions Co operates under the national brand of Stratus Building Solutions of Seattle and Portland) is a local family owned minority business enterprise (MBE). to impact the way the industry operates one customer at a time by providing a consistent, high quality customer experience. Stratus Building Solutions is the industry-leader in green commercial cleaning. In an ever-increasing health and environmentally conscious consumer market, the demand for green cleaning services puts Stratus at the forefront of the competition. As a standard, Stratus utilizes state-of-the-art cleaning equipment, sustainable processes, and Green Seal Certified, biodegradable and non-toxic branded cleaning chemicals; Stratus Building Solutions is second to none in green commercial cleaning. With customizable cleaning options and competitive rates, Stratus Building Solutions provides services to a large range of clients, from schools, medical offices, shopping centers, warehouses, dealerships, religious centers, professional offices, daycares, retail stores, gyms and more.
