Operations Manager - Private Duty Nursing (Pdn)

MGA Homecare has been providing Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services within the home and community-based setting for over a decade. In 2022 MGA has opened its doors to MGA Behavior Therapy which offers Applied Behavior Analysis (ABA) and early behavior intervention for pediatric patients with autism spectrum disorder (ASD) and other developmental disabilities within the Colorado Springs and surrounding areas.
 
We aim to help our patients and their families by delivering high-quality clinical care in the comfort of their homes. Our goal is to make the lives of our patients and their families easier by demonstrating compassion and integrity at the heart of everything we do. By bringing individualized attention and support throughout every home. MGA Homecare is proudly serving the states of Arizona, Colorado, North Carolina, Tennessee, Texas, and Washington, and are here to be a resource for patients and their families.

If you are seeking a rewarding career opportunity with a growing healthcare company that values its employees and patients, then apply now to join the MGA family!

The Operations Manager - PDN ("MO-PDN") is responsible for leading, cultivating and growing the Private Duty Nursing business line to become the employer, provider, and partner of choice within their assigned territory. The Manager of Operations will accomplish this by prioritizing:

• People Development: Building and leading a team of Client Service Managers ("CSMs").At MGA CSM's are Non-Clinical Case Managers who are each assigned a PDN case load.  The Manager of Operation's primary task is sourcing, hiring, coaching, teaching, training, & development of a local market CSM teams that will consistently optimize the key measurable operating and financial results/outcomes
• Cross Functional Collaboration & Partnerships: Building strong collaborative relationships & highly integrated processes with their peers in the roles of Clinical Manager & Recruiting Manager . These partnerships are crucial, because the CSM must rely on the Recruitment team to identify and hire qualified clinicians as well as the Clinical team to define & monitor all patient safety & quality of care related outcome measures.
• Represent MGA within the community: The Manager of Operations will pro-actively build and maintain key relationships in the community with local discharge planners, social workers and other referral sources that count on MGA to provide the critical home health services that we offer.  
• Serve our patients & families: The Manager of Operations will coordinate all patient onboarding activities, in collaboration with their Clinical Partner and the referral source, to set clear expectations and build relationships based on mutual trust and respect. MO-PDN will work with the Central Intake team to validate coverage and initiate authorization process to ensure a best in class onboarding experience.
• Accountability for Delivering Measurable Results: The Manager of Operations must align their definition of quality by service line with payer sources and regulatory agencies. The Manager of Operations will own the reporting, operating rhythm & the accountability around performance metrics including, but not limited to:
  1. Family Desired Hours Fill Rate
  2. Payer Authorized Hours Fill Rate
  3. Gross Profit Per Patient/Per Week
  4. Total Hours Volume

Duties and Responsibilities

• P&L responsibility for the PDN Service Line within assigned territory
• Plays key role in Strategic Planning within the market to ensures MGA goals and objectives are achieved in assigned sites.
• Create a high-performance, action-oriented team by setting clear expectations with people and monitor processes and programs to achieve expected outcomes with accountability systems in place
• Facilitates client understanding of connections between MGA strategic priorities and client needs and expectations.
• Share client feedback and lessons learned regarding client relations with direct reports.
• Collaborates with Administrator & DOCS, as well as peers, regional team members and MGA colleagues at all levels and from all areas/disciplines to implement and monitor business process and clinical quality improvement initiatives across assigned sites.
• Tracks, monitors, and communicates key planning, budgeting and forecasting activities. Assists and reviews the work of others on tasks associated with these activities.
• Reviews and analyzes budget and financial reports and takes corrective action as needed. Provides insight "behind the numbers". Solves planning, budgeting and forecasting problems/issues related to assigned sites.
• Proactively identifies and communicates potential issues and risks, and takes action to drive continuous improvement in these areas.
• Supports and executes the mission, ethics, and goals of the company effectively.
  • Represents themselves in a positive and professional manner in the company and community.
  • Adheres to dress code with a clean and neat professional appearance.
  • Reports on time and as scheduled in order to complete work within designated time.
  • Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team.

• 3+ years in operations/project management position
• Strong Logistics Skills
• Demonstrated leadership and vision in managing major projects/initiatives.
• Delegates responsibilities effectively
• Excellent communication skills both written and verbal

Benefits include:

• Competitive wages (pay range of $60,000.00 - $68,000.00 annually)
• Medical, Dental & Vision Coverage - Available 1st of the month following 30 days of employment
• Health Savings Accounts (HSA)
• Flexible Spending Accounts (FSA)
• Voluntary Short Term & Long Term Disability
• Employee Assistance Program (EAP)
• 401(k) retirement plan
• Paid Time Off (PTO)
• 7 Company Paid Holidays
• 100% Company Paid Life Insurance
• Voluntary Life Insurance
• Accident, Hospital, and Critical Illness Insurance
• Identity Theft Protection Plan
• Discounted Legal Care Plan

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