Operations Manager - Aurora, Co

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED! LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts! We are also a PEOPLE FIRST company. We often say “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

The Spirit of the Position:

The Operations Manager oversees theDenver Airport parking operation under the direction of the Assistant GeneralManager to ensure 24/7 professional parking management and operationalexcellence. The Operations Manager supports the operationalteam to ensure the parking operation is running as expected, ensures alldepartments are successful in completing daily tasks and duties and helpscoach, train and improve upon areas of opportunity. The Operations Manager willsupport the programs and initiatives originating from our local and home officeand help support the individual needs of their operational teams throughouttheir assigned location.

Principal Job Duties:

- Manage and ensure daily business operation performs asexpected; understand and report any anomaly that may occur that would impedeusual business practices and flow.

- Promote and train first-class customer service.

- Lead, direct, and develop a team of employees to accomplish dailytasks and duties that will ensure daily reporting to the city meets contractualobligation and compliance

- Identifying high-potential employees to support theorganization’s continued growth.- Assist with the management and development of staffto accomplish annual and periodic goals/initiatives, while embodying and usingLAZ Parking’s culture as a guideline.

- Identify, develop and modify procedures that improveefficiency and workplace safety.

- Manage the planning, scheduling, training, anddirecting of activities for the front-line staff, leads and supervisors toensure expectations are met.

- Administer and assist in proper time entriesinto payroll system, payroll processing; ensuring sign off of electronic timecardson a weekly basis; collaborating with the local payroll department to ensurepay data is completed properly.

- Work with Human Resources to ensure properwage and hour compliance.

- Assist in producing and delivering Daily, Weekly, Monthly, andAnnual operational and financial reports as required.- Managing, planning, scheduling, training, and directing the staff activities,which may require compliance with the Collective Bargaining Agreements.- Implement and complete other projects, programs, and initiatives that mayarise from the operation of the assigned portfolio.- Communicate with airport police department and emergency management teamsregarding operations. - Additional related duties as assigned.

Skills:

- Ability to seek improvement and create an environment of ideasharing and creative problem solving.

- Strong customer service skills and abilities.

- Ability to identify areas of improvement and implement collaborative changes

- Ability to be approachable and facilitate coaching conversations withemployees and managers.

- Ability to mitigate and lead others to overcome challenges (Never Ever GiveUp Attitude).

- Ability to encourage open expression of ideas and opinions.

- Excellent teambuilding and interpersonal skills.

- Ability to work independently and multi-task.

- Identify and mitigate business and workplace risks

- Ability to communicate professionally and effectively with all levels of theorganization.

- Ability to interpret policies, procedures, and standard business practices.

- Demonstrates a sense of urgency and timeliness.

Physical Demands:

- Willingness to work in the elements – heat, wind, snow, rain,etc.

- Ability to lift, push and pull at least 25 pounds.

- Ability to stand and walk for extended periods of time.

- Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of thosethat must be met by an employee to successfully perform the essential functionsof this job. Reasonable accommodations may be made to enable individuals withqualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all ouremployment practices, including hiring, we are firmly committed to provideequal employment opportunity (EEO) to all persons, regardless of race, color,religion, sex, national origin, disability, age, genetics, Vietnam era, specialdisabled, recently separated and other protected veterans, or any othercharacteristic protected by federal, state or local law. No question in ourapplication process is used for the process of limiting or excluding anyapplicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.