Operations Manager| Addition Financial Arena

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.

We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:  

• We treat each other fairly and with respect.
• We act with integrity.
• We have an entrepreneurial spirit.
• We give back to our global community.

More information atOakViewGroup.com, and follow OVG onFacebook,Instagram,Twitter, andLinkedIn. 

The hired Operations Manager, along side of the Senior Operations Manager, will be responsible for overseeing the changeovers from event to event as well as event and post event cleaning of the facility which will include ordering supplies and maintaining records of ordered and used supplies.

This role will pay a salary of $42,000 to $47,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

Addition Financial Arena is a 252,000 square foot multipurpose, air-conditioned facility that opened in September 2007.This state-of-the-art facility houses 17,000 square feet of exhibition space which can be utilized for basketball oradapted for various sports such as volleyball, wrestling, gymnastics, cheerleading, boxing, MMA, and weightlifting. Thearena facility can also be transformed for concerts and banquets or as a convention/trade show event. Suites, meetingrooms, locker/dressing rooms, a training room, kitchen, and seven concession stands are also housed in the facility.

Addition Financial Arena is located on the campus of the University of Central Florida, which is currently thesecond largest university in the United States with over 70,000 students and 12,000 faculty and staff. UCF has made noted research contributions in areas such as digital media, engineering and computer science, education,and hospitality management. The UCF Knights are all-sport members of the Big 12 Athletic Conference. 

• Assists Director of Operations in the overall daily operations and maintenance of the facilities.
• Perform duties of the Senior Operations Manager when the Senior Operations Manager is unavailable.
• Responsible for the janitorial operations of Addition Financial Arena, and Venue at UCF during events. This includes event cleaning and post event cleaning.
• Directly supervise Changeover and Housekeeping Shifts which can range from 1 – 30+ Part-time staff members.   
• Oversee and responsible for selecting, training, motivating, and evaluating changeover and housekeeping staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Create and communicate the employee schedule.
• Plan, direct, coordinate, and review the work of part time operations staff; assign work activities and annual projects.
• Assume management responsibility for services and activities involved in the operations of assigned facility including event building changeovers, custodial services, grounds keeping.
• Hire, train, motivate staff
• Work for more than 8 hours at a time during some shifts, including late nights and early mornings
• Ensure the outside of the facility is swept and trash is pulled when necessary
• Ability to work well under pressure and tight timelines
• Adaptability to work independently or in a team environment
• Assisting with facility maintenance work orders
• Responsible for staff hours using ADP; allocate hours to each event worked.
• Directly manage the set-up of events; coordinate building set up with Event Managers; coordinate facility arrangements with concessionaires; manage all event specific equipment.
• Perform daily walk troughs of the facility to ensure safety and cleanliness.
• Responsible for an accurate record keeping system, including equipment maintenance and inventory logs.
• Assist with the ordering supplies and materials for changeover and housekeeping programs within budget guidelines. This includes negotiating the best rates with vendors. Receive and maintain supplies.
• Responsible for effective and safe use of various chemicals to be used as trained / directed in accordance with company, state, federal, OSHA standards
• Attend pre-event meetings at previously scheduled times to go over event details, promotions, and specific event assignments.
• Provides excellent guest service assistance to all clients, tenants, internal and external guests.
• Ensure that the client’s and Event Manager’s needs are met in a professional and courteous manner.
• Perform related duties and responsibilities as required.

• Bachelor’s degree or better from an accredited college/university with major coursework in facility management, hospitality management, business management, or related field preferred
• Minimum of two (2) years of experience in facility operations preferably with a sports facility, convention center or other multipurpose public assembly facility including one year of event changeover and housekeeping.
• Must be self-motivated and able to work in a fast-paced, high-pressure environment and possess excellent customer service skills with a willing and pleasant attitude along with excellent communication skills.
• Knowledge of supervisory principles, with emphasis in working with and training staff
• Possess a working knowledge of audio / video and information technology systems preferred.
• Proficient computer skills including knowledge of windows -based computers and the internet.
• Ability to work event nights, weekends and holidays as required.
• Ability to climb stairs and lift 40 lbs., unaided.
• Must have aa valid Driver’s License

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.