Operations Manager

The Operations Manager at Sheraton New York Times Square is accountable for assisting the hotel achieve and exceed results in financial metrics, guest-satisfaction, and team-member engagement. This person will provide support to the hotel and will be involved with varying operational roles in the hotel and assist where needed.

Responsibilities:

• Manage the overall operations of the Housekeeping and Public Area departments, focusing on customer service scores and profitability.
• Supervise a team of over 80 employees, ensuring adherence to company standards and values.
• Serve as a key interface between client property and senior management, fostering effective communication.
• Uphold the highest standards of cleanliness, safety, and conduct within the departments.
• Publicly recognize and reward employees for outstanding performance.
• Coach underperforming employees to improve their performance levels.
• Ensure that new employees follow the company training plan.
• Complete necessary documentation and ensure accurate payroll processing on a daily basis.
• Demonstrate a friendly and approachable demeanor when interacting with co-workers, guests, and property employees.
• Follow and teach all required safety and standard operating procedures.
• Adhere to all company and regulatory policies, reporting any wrongdoing to corporate headquarters.
• Be available to work weekends, holidays, rotating shifts, and extended hours.
• Act as a role model to other employees, embodying the company's values and principles.
• Support all aspects of the hotel as requested by the General Manager
• Lead hotel team in the development and implementation of individual hotel performance strategies
• Ensure implementation of service and standard initiatives with the objective of meeting or exceeding guest expectations
• Strive to continually improve our guest and team members satisfaction and maximize financial performance for the hotel
• Interview, hire, train, and onboard new hires in the hotel and develop specific processes to ensure overall success
• Other duties as assigned by the General Manager

Requirements:

• 2+ years of experience as a department manager
• Must meet company and client's appearance standards.
• Familiarity with a variety of cleaning equipment and chemicals.
• Motivational skills to lead and respect a diverse team of hourly employees.
• Knowledge of Microsoft Suite.
• Excellent time management, organizational and problem-solving skills
• Strong communication skills and customer service experience
• An aptitude for self-motivation
• A can-do attitude and a hands-on approach
• Strong computer skills

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members