AddressCanteen
Pay Grade: 16
Salary: $150,000
Other Forms of Compensation:
Growth. Opportunity. Excellence.
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come grow with us. We are Canteen.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in PeopleHub by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Click here (https://cpgplc.sharepoint.com/sites/na-mycompass/corp-services-hr/shared%20documents/myreferral%20salaried%20instructions.pdf) to view the step-by-step instructions to refer a friend to this position.
Job Summary
Location: Can work out of any of our branches; prefer Bay Area
Comp: Target $150k
We are seeking a customer-obsessed Client Services Manager to support the growth and development of Canteen’s Pacific Division. As the Client Services Manager, you will be instrumental in creating a culture of trust and continuous improvement with our clients and partners. You will provide critical support to our efforts to retain clients, surprise and delight our customers, and improve overall business health of key accounts. You will do this through deep collaboration with clients, internal Canteen and Compass partners, and vendors.
We are seeking a high judgement individual with an empathetic and clear communication style and a focus on detail and data. This is a new role for our division, and the responsibilities will evolve over time as we enhance our focus on customer service and operational excellence. An open mind, an acceptance of ambiguity, and a proactive, problem-solving approach will be key to success.
The great things you can expect to do in this role:
Build a strong network with internal partners to ensure ongoing excellent service standards are met for our most critical accounts
Become an expert on our top clients and help continuously improve the way we service them as a company
Instill a culture of customer service, learning, earning trust, and accountability with our team members
Support the development of strategic account plans, with mechanisms to ensure contractual and internal business objectives are met
Enable seamless implementation of operational priorities across divisions, sectors, and geographies
Provide support service consultation to clients to maximize levels of service, improve quality, and help reduce their costs
Build a structure for account reviews and track and report out on KPIs
Prepare ad hoc analyses for client reviews and presentations
Manage client relationships with timely and detailed communication
Minimum Qualifications:
A minimum of 5 years in the account management or client management space
Excellent written, verbal, and listening skills
Highly proficient in Microsoft OMS tools
Passionate about customer service
Demonstrated ability to manage and influence multiple goals and deadlines simultaneously in a fast-paced, multi-stakeholder and global environment to excellence
Strong collaboration skills, preferably with experience across matrixed organizations
A passion for people and teamwork, along with continuous learning and improvement
Preferred Qualifications:
Experience in operations and food service
Experience managing large programs that involve strategic planning and project implementation
Apply to Canteen today!
Canteen is a member of Compass Group USA
Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Associates at Canteen are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Req ID: 1312683
