Operations Manager

PCF Insurance Services is a premier risk management, benefits design, and insurance brokerage services firm ranked #20 on Business Insurance's 2023 Top 100 Brokers and #12 on Insurance Journal's 2023 Top Property/Casualty Agencies. With 3,100 professionals across the U.S., PCF Insurance Services harnesses the power of its Agency Partner network to provide world-class service and unparalleled solutions to its clients. As the #1 Fastest-Growing Company in Utah in 2021, 2022 and 2023 and #247 Inc. 5000 Fastest-Growing Private Companies in America, our commitment to excellence is unmatched. At PCF Insurance Services, we foster a dynamic and inclusive work environment, encouraging growth and innovation while valuing each team member's contributions. Join our exceptional team and help shape the future of the insurance industry.
Job Summary:
Outsourced Risk Management, (part of the PCF Insurance Services Network) a fast-growing and leading insurance agency is hiring a dynamic Operations Manager to lead its internal affairs. In this role, you will spearhead the agency's day-to-day operations, working closely with the Agency President to ensure seamless functioning and maximum efficiency. As the Operations Manager you are the linchpin of our operations, you will leverage your expertise to uphold the highest standards of performance, driving the agency towards continued success and growth.
Duties and Responsibilities:

• Run the agency operations with proficiency and expertise, ensuring optimal functioning at all times
• Train and mentor account managers and sales support staff to efficiently handle client interactions and support.
• Implement strategies to enhance operational efficiency and streamline processes
• Demonstrate leadership qualities by being a tough, self-starter who thrives in a fast-paced environment with a sense of urgency
• Actively seek new business opportunities and contribute to the growth of the agency. Responsible for both acquiring new clients and retaining the current book of business
• Maintain a positive attitude and foster a culture of positivity within the team

Qualifications:

• 5+ years of experience in Agency Operational Leadership and leading teams
• 10+ years of Insurance experience
• Proficient with AMS360. Fluent in Excel, Outlook, and Adobe
• Strong Insurance Industry knowledge
• Ability to work independently and remotely, demonstrating a sense of independence and self-motivation
• Familiarity with P&C and Commercial Insurance industry standards
• Excellent training and mentoring capabilities to develop the skills of team members
• Driven to excel in a challenging and rewarding environment

Compensation: Competitive and commensurate with experience
Schedule:

• Monday-Friday
• FT, Remote

Benefits:

• Medical
• Dental
• Vision
• Flex Time Off
• 401K
• Life Insurance

PCF Insurance Services is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline and termination will be based on merit, qualifications and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy.
Attention Recruitment Agencies: PCF does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of PCF, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting PCF's Talent Acquisition Department.

Health insurance, Dental insurance, 401(k), Vision insurance, Life insurance