Operations Manager

Position: Operations Manager

Location:Plano,TX (Day one onsite with Hybrid model)

Job Description:

Experience in making executive level power point presentations and project status reports (Weekly/Monthly progress and status reports.)

Good leadership skills.

Proven track record and experience in field support services

Manage multiple work streams, conflicting priorities, differing reporting lines, as well as scope change and risk

Stakeholder, people management, coaching and leadership skills

Ability to grasp issues of a business nature and assess the technical impact and vice versa - Team management experience

Vendor Management

Knowledge of network hardware, server, and laptop/desktop support

Planning and control, monitoring, issue and risk management, change control & contingency planning whilst maintaining the overall direction and integrity of the business

Good organizational skills

Excellent facilitation and collaboration skills

Excellent customer service and verbal and written communication skills

Adapt to different communication and working styles

Maintain and Manage Scope, Schedule & Budget constraints

Coordination with IT Services Suppliers to deliver needed IT Services required