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SalaryClass Valuation, a leading tech-enabled and industry leading appraisal management company (AMC) since 2009, is seeking an Operational Support Specialist to support our Valuation Connect team!
Do you want to be a part of the future of appraising and help to support our growing Valuation Connect team? If so – Let’s get to work!
Join a team dedicated to modernizing the industry by bringing together the best people, processes, and technology to strengthen appraiser independence. Help us build the future of our profession!
PURPOSE OF JOB:
As an Operations Support Specialist, you are responsible for monitoring and troubleshooting document creation workflows, producing internal and external reports, documenting processes and utilizing data analytics to meet organizational objectives.
RESPONSIBILITIES:
Essential Tasks:
- Utilize excel to ensure productivity gains and client SLAs are met
- Pull and utilize reports from the SSRS reporting server
- Ensure accurate upload of data into database
- Communicate clearly with Client
- Handle Ad-Hoc requests
- Perform data and physical document comparisons and reconciliations
- Manage workflow and tasks to complete within client SLA
- Assist in training junior staff
- Must be able to work overtime as required
- Other duties as assigned
- Regular attendance is a requirement
JOB QUALIFICATIONS:
- Intermediate Microsoft Excel experience
- Familiarity with MS Office Applications and Adobe
- VBA/Macro experience a plus
- Extreme attention to detail and ability to work under pressure to achieve deadlines
- Excellent verbal and written communication skills; analytical skills
- Ability to work independently and as a part of a team
- Creative/innovative problem solver
- Strong customer service skills and interpersonal skills
A FEW THINGS WE OFFER:
- Competitive salary
- Valuable benefits including health, dental, vision, life, disability, and pet insurance coverage options!
- 401K with employer matching options
- Generous vacation accrual
- Health Care Savings Account (HSA) & Flexible Spending Account (FSA) options
- 7 paid holidays, 2 floating holidays
- Inclusive, family-oriented culture
Our Core Values:
Roll Up Your Sleeves
- No Job Is Beneath Anyone
- Do What Is Necessary
- Winners Work
Passion To Win
- Never Settle
- Every Detail Matters
- Embrace The Suck
Care And Respect For Family
- Support, Serve And Trust
- Golden Rule
- Work Family/Home Family Balance
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Class Valuation will be based on merit, qualifications, and abilities. Class Valuation does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, height, weight, familial or marital status, pregnancy, childbirth, or a related medical condition, ancestry, citizenship status, disability or handicap, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, team member activities and general treatment during employment.
This vacancy will remain open for 5 days or until filled.
