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Form of workJob Description
Onsite Helpdesk/End User Support-MAC - Elk Grove, CA
- Onsite Monday-Friday 8am-5pm
- 6 Month contract with possible extension
We are seeking a dedicated and customer-oriented Help Desk Support Specialist to join our team in Elk Grove, CA.
- The ideal candidate will possess a solid understanding of IT Infrastructure Library (ITIL) practices, exceptional Mac debugging skills, and a foundational knowledge of networking principles.
- A CCNA certification is highly desirable.
- Apple Certified support professionals will have an advantage.
Key Responsibilities:
- ITIL Implementation: Ensure compliance with ITIL standards in incident, problem, and change management processes.
- Mac Support: Troubleshoot and resolve issues related to Mac OS, applications, and hardware.
- Provide guidance and support to corporate -users for Mac systems.
- Basic Networking: Address basic networking issues including connectivity, configurations, and minor setup tasks.
- Customer Service: Deliver high-quality customer service, addressing user needs and queries in a timely and professional manner.
Qualifications:
- Proven experience in a help desk or technical support role.
- Strong knowledge of ITIL frameworks; ITIL certification preferred.
- Proficient in troubleshooting Mac OS.
- Basic understanding of networking concepts; CCNA certification is a plus.
- Excellent problem-solving and communication skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Apple Certified support professionals will have an advantage.
Additional Information
- All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
- F2OnSite supports and adheres to all state laws regarding background checks.
- This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.
