Onsite End User/Helpdesk Support Technician-Mac

Onsite Helpdesk/End User Support-MAC

• Onsite Monday-Friday 8am-5pm
• 6 Month contract with possible extension 

Job Description:
We are seeking a dedicated and customer-oriented Help Desk Support Specialist in Elk Grove, CA.

• The ideal candidate will possess a solid understanding of IT Infrastructure Library (ITIL) practices, exceptional Mac debugging skills, and a foundational knowledge of networking principles.
• A CCNA certification is highly desirable.
• Apple Certified support professionals will have an advantage.

 
Key Responsibilities:

• ITIL Implementation: Ensure compliance with ITIL standards in incident, problem, and change management processes.
• Mac Support: Troubleshoot and resolve issues related to Mac OS, applications, and hardware.
• Provide guidance and support to corporate -users for Mac systems.
• Basic Networking: Address basic networking issues including connectivity, configurations, and minor setup tasks.
• Customer Service: Deliver high-quality customer service, addressing user needs and queries in a timely and professional manner.

 
Qualifications:

• Proven experience in a help desk or technical support role.
• Strong knowledge of ITIL frameworks; ITIL certification preferred.
• Proficient in troubleshooting Mac OS.
• Basic understanding of networking concepts; CCNA certification is a plus.
• Excellent problem-solving and communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Apple Certified support professionals will have an advantage.

Additional Information

• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers. F2OnSite supports and adheres to all state laws regarding background checks.

• This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.