Online Community Manager

Secured Investment Corp is one of the fastest growing companies in the private money real estate marketplace and has a vast portfolio of real estate investment brands. These brands include the Lee Arnold System, Cogo Capital, Lake City Servicing and several smaller niche brands and products.
Since their inception, these brands have helped tens of thousands of real estate investors through their offering of education products, private money lending, loan servicing and the creation and management of real estate investment funds. These companies continue to experience explosive growth and are actively looking for great people to keep up with its increased demand.
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https://www.indeed.com/cmp/Secured-Investment-Corp-1/about

Overview: As an Online Community Manager, you will play a pivotal role in fostering a positive and engaging Online Community for our brand or organization. You will be responsible for building and nurturing relationships with community members, creating and implementing strategies to increase engagement, and maintaining a vibrant and inclusive online environment. This role requires a combination of excellent communication skills, strategic thinking, and a passion for cultivating a sense of belonging within the community.

Responsibilities:

Community Building:

• Develop and execute strategies to grow and strengthen the Online Community.
• Foster a sense of belonging and engagement among community members.
• Identify and connect with key influencers within the community.

Content Creation and Curation:

• Generate relevant and compelling content to spark discussions and interactions.
• Curate user-generated content to showcase the diversity and talent within the community.
• Share updates, news, and information that are relevant to the community's interests.

Moderation and Conflict Resolution:

• Monitor community platforms and ensure adherence to community guidelines.
• Act as a mediator in discussions and resolve conflicts among community members.
• Identify and address inappropriate or offensive content promptly.

Communication:

• Serve as the primary point of contact between the community and the organization.
• Regularly communicate with community members through various channels, such as forums, social media, and newsletters.
• Provide timely responses to inquiries and feedback from community members.

Analytics and Reporting:

• Track and analyze community engagement metrics.
• Provide regular reports on community growth, sentiment, and feedback.
• Use data to inform and adjust community strategies for continuous improvement.

Collaboration:

• Collaborate with marketing, customer support, and other relevant teams to align community initiatives with overall business objectives.
• Seek opportunities for cross-promotion and collaboration within the community.

This job description serves as a general overview and may be tailored to specific industry requirements and organizational needs.

• Bachelor's degree in Communications, Marketing, or a related field (or equivalent experience).
• Proven Experience in building a community.
• Proven experience in community management or a related role.
• Excellent written and verbal communication skills.
• Strong understanding of Online Community dynamics and social media platforms.
• Ability to work independently and as part of a team.
• Proficiency in using community management tools and analytics platforms.

Attributes:

• Passion for community building and fostering positive interactions.
• Strong problem-solving skills and ability to handle challenging situations diplomatically.
• Enthusiastic, approachable, and empathetic personality.
• Adaptability and willingness to stay informed about industry trends and best practices.