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Form of work
SalaryWho Are Socialbear?
We are a passionate team with a simple aim - to help our clients grow and have fun while doing so! We are 10 years old, and classed as a ‘fast-growth’ company in the UK & US - working with an enviable client list.
Socialbear is a global leader in Customer Service and Community Management, powering support for some of the world’s biggest brands. Human Customer Support built for the 21st century, available 24 hours, 365 days a year. We power customer service for industry leading brands, charities and government departments. Our goal is to continue transforming traditional contact centres, into cloud based community led initiatives. We firmly believe that Social Media, Live Chat and Email are the primary way customers engage with businesses online, the driving force that powers Socialbear.
What Is The Role?
In this role you will primarily be supporting a global PC gaming audio software brand with Social Media Community Management and Online Customer Support. This is combined with supporting some smaller brands in addition to this.
A passion for gaming and PC software is desired, with solid knowledge of Discord, Reddit and Social Media channels. Experience with Zendesk would be advantageous but not essential.
The successful candidate will also be comfortable handling phone support, which may be required within this role.
This role is entirely remote on an initial freelance contractual basis, with scope to continue working full time, following continued strong growth of the company.
You will need access to a computer or laptop, compatible with the software we use, and a stable internet connection. Full training, support and software will be provided to successful candidates.
Hours of work:
16-32 hours per week remote-work from Monday to Sunday. This will be in 8 hour shifts.
Typical weekday shifts would be:
12:00 - 20:00 PST
15:00 - 23:00 EST
Key Skills - Customer Service Agent
- Previous experience delivering Online Customer Support and Community Management
- Knowledge of PC Gaming and gaming related platforms and forums
- Excellent written and verbal communication skills
- Some experience with Phone Support
- Superb time management
- Copywriting and proofreading
- High accuracy and attention to detail
- Responding to customers in a timely manner
- Use of Slack, Google Suite, Microsoft Teams and collaboration tools
- Passion for delivering excellent customer service
Roles & Responsibilities
- Managing and responding to Online Customer Service queries and inbound Social Media messages from our client accounts on a daily basis.
- Effectively responding to all Customer Support and Community Management tickets.
- Pro-actively escalating and spotting potential PR threats, and following support briefs.
- Initiating and sustaining relationships with clients and prospects, as assigned to you by your Account Manager.
What's On Offer
- Monthly invoice paid within 24 hours
- Standard hourly rate: from $14
- Fully remote working
Job Types: Full-time, Part-time
Salary: $14.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- Work from home
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Remote
Experience:
- online Customer Support: 1 year (Required)
Work Location: Remote
