On-Site Customer Care Phone Specialist

Join our Petland family as an on-site Customer Care Specialist! We're seeking an articulate and friendly individual to be the voice of our brand, managing incoming and outgoing calls with pet enthusiasts right from our location. Your role involves addressing pet-related inquiries, coordinating appointments, and handling email communications.

Key Responsibilities:

• Answering phone calls and providing excellent customer service.
• Engaging with customers to answer inquiries about pets and services.
• Efficiently scheduling appointments and managing calendars.
• Responding promptly to emails with professionalism and accuracy.

Requirements:

• Exceptional verbal communication skills with a clear and friendly tone.
• Proficiency in basic computer software, including email systems and scheduling tools.
• Quick learner with the ability to adapt to new technologies.
• Customer-oriented mindset with a passion for pets.

Benefits:

• Comprehensive training provided to ensure success in your on-site role.
• Hourly pay with commission-based incentives.
• Opportunity to work in a dynamic and pet-loving on-site environment.

If you are enthusiastic about pets, possess excellent communication skills, and are ready to embark on a rewarding on-site career with Petland, we invite you to apply! Join us in providing top-notch Customer Care and making a positive impact on the lives of pets and their owners, all within the comfort of our Petland location.

• Convert incoming leads into reservations through education
• Book reservations via textings, or transfer in store appointments into the lead software
• Send out digital brochures to reservations and leads
• Communicating in group messages with the stores about leads and appointments
• Texting new leads and existing customers
• Digging through past customers to create new leads
• Keeping track of customer profiles, and putting them in the right places

Qualifications:

• Must be able to type quickly and efficiently
• Must be able to quickly navigate Google Drive, Sheets, and Docs
• Ability to learn and understand new online software for lead management
• No experience needed, Training is enacted
• Ability to prioritize and multitask
• Ability to work well in teams
• Ability to thrive in a fast-paced environment
• Availability during the weekdays and weekends
• Seeking 5 or more hours as well as full-time positions
• Must be over the age of 16 years
• Prior experience on lead management team is preferred
• Prior experience speaking on the phone is preferred

Job Type: Part-time

Pay: $12.30 - $50.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Flexible schedule
• On-the-job training
• Referral program

Experience level:

• No experience needed

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• In-person

Work Location: In person