Customer Care Advisor

We are seeking an experienced Customer Care Advisor professional to join our amazing team. Are you an energetic, enthusiastic, and driven self-starter that strives for excellence and is ready to grow in a drama-free environment? Apply today!

This position will work with our current team of Customer Care personnel and Medical Spa professionals. This role will also work closely with the owners and Customer Care Director.

The ideal candidate will align with the ETHOS Culture: E-Excellence, T-Teamwork, H-Harmony, O-Overcoming attitude/Others, S-Self (work-life balance).

The Customer Care Advisor will be the first customer interaction and represent Ethos MedSpa under the leadership of the Customer Care Director. This role will complete all front desk activities for the daily operations as required. This role is self-driven with direction from management. The Customer Care Advisor will support and grow business by maintaining front desk duties, maintaining retail product displays, and maximizing MedSpa service and retail sales. This position also requires a strong skill to use social media to drive business and to help advertise when requested by management.

Reports to: Customer Care Director

Description of Responsibilities:

• Perform exemplary, client-focused customer service using various tools (including computer software, phone, email, and text), and advise guests and drive sales on products and services
• Provide an excellent, clean, inviting, professional, comfortable, relaxing, and pleasant experience for all clients and guests
• Maintain product and service knowledge in order to communicate product and service benefits to guests
• Greet guests appropriately, answer incoming calls, make/confirm/change appointments, perform guest check-in/out using available systems, work to fill openings with waitlist, complete duties to open and/or close the day, and maintain accurate cash counts
• Complete product and service sales transactions, maintain product inventory and displays, complete daily checklists, and complete daily cleaning duties as assigned
• Maintain client information files, consent forms for services, and financial information
• Keep an accurate inventory list and assist manager with weekly orders; inform about product shortage and customer issues and/or requests
• Utilize and maintain customer database for phone calls, product launches, events, and appointments in conjunction with Ethos customer programs
• Post on social media to help advertise and drive business.

General Skills:

• Comfort with computer systems and retail sales processes
• Bring professionalism and energy to the role; support a positive team culture
• Take ownership of responsibilities and initiatives; remain engaged with management; identify and communicate potential challenges
• Reliable and responsible for scheduled work shifts; arrive on time for shifts including evenings and weekends
• Present and reinforce appearance and dress code standards at all times
• Maintain all safety and security standards, and identify and communicate potential problems
• Participate in educational training and meetings (in-person/online/via phone)
• Be an exemplary team member by adhering to the salon’s employment manual
• Perform other duties as assigned by management and/or required
• Bias for action, reliable, positive attitude, team orientation, collaborative, coachable, organized, and professional

Preferred Experience, Education, Skills and Abilities:

• Previous Medical Spa/Salon service selling experience (1+ years required , 2+ years preferred)
• Previous Aveda/SkinCeuticals/SkinMedica/iS Clinical/Jane Iredale selling experience

Schedule:

• This role is customer-facing and requires evenings and weekends, including Fridays and Saturdays.
• This role could entail floating between all Ethos locations.
• Must be available during hours Tuesday-Thursday: 8:30am-8:30pm, Friday-8:30am-6:30pm & Saturdays 8:30am-4:30pm and to work shifts as assigned
• Scheduled for approximately 40 hours per week
• Job Type: Full-Time

About Us:

Ethos MedSpa & Ethos Salon sees beauty as a craft, not as a product result. Our beauty professionals are unique in the industry for their pursuit of a higher art: helping to make their clients look and feel beautiful. Our quest to bring out beauty in our clients through genuine care differentiates us.

We offer medspa and salon services including hair coloring, hair cuts, keratin treatments, extensions, facials, chemical peels, botox and dermal filler injectables, hydrafacial, microneedling, a full range of advanced laser services, and more. Our retail store carries our Medical Grade Skincare line, Ethos Skincare.

NO CALLS PLEASE

Job Type: Full-time

Salary: From $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Many other perks

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Chesterfield, MO 63005: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required) 2+ years (Preffered)
• Salon and/or MedSpa: 1 year (Required)

Work Location: In person

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Ability to Relocate:

• Chesterfield, MO 63005: Relocate before starting work (Required)

Work Location: In person