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SalaryPosition Summary: Offer exceptional customer service by providing inbound callers with expert product guidance and create a positive experience that will build and strengthen relationships with current and future customers. Additionally, respond to electronic and written correspondence. Must be available a minimum of 29 hours per week. Required schedule Mondays and Fridays anytime between 7am - 4:30pm.
Essential Job Functions:
- Adhere to all company policies and procedures including all safety guidelines.
- Utilize electronic time management system to input time and attendance.
- Maintain status to accept telephone and electronic constituent orders and requests. Listen to and analyze customer communication to offer appropriate sales recommendations of products that support organizational objectives.
- Input customer requests into database. Research and review billing, product or shipping questions. Follow-up with constituent, as necessary.
- Read and analyze incoming e-mails and correspondence of both spiritual and business nature and respond according to written procedures.
- Extract mail and perform scanning processes, as necessary.
- Accept and direct inbound calls to the appropriate department or service.
- Available a minimum of 29 hours per week. Must work Mondays and Fridays anytime between 7am - 4:30pm.
Non-Essential Job Functions:
- Maintain confidentiality of all work.
- Make outbound calls as required.
Education: Minimum high school diploma or GED equivalent
Experience:
- Minimum one year customer service experience at Unity World Headquarters, preferably in Unity’s call-center environment.
- Demonstrated effective interpersonal and verbal communication skills including phone skills.
- Excellent organizational skills and ability to multi-task efficiently.
Computer Skills:
- Minimum intermediate end-user of MS Office: MS Word, MS Excel and MS Outlook.
- Proficient with internet research and mobile device applications.
- Minimum intermediate end-user of database systems to maintain client account information.
- Excellent keyboarding skills.
Certificates & Licenses:
Other Requirements:
- Complete human resources skills testing: MS Word and MS Excel
- If bilingual skill is indicated, human resources skills testing: Spanish-English Translation
- Fluent bilingual (Spanish and English) skills preferred, when indicated. Fluency includes reading, writing, and speaking both languages.
Competency Statement(s):
- Quality: Able to provide high quality services and products while consistently seeking ways to improve outcomes and enhance service.
- Accountability: Able to demonstrate commitment to the position and accept responsibility for personal actions.
- Values: Able to promote a safe and inclusive environment of integrity and honesty.
Physical/Mental Requirements:
N/A Not Applicable Activity - Not applicable to this occupation
O Occasionally Position requires this activity up to 33% of the time (02.5+ hrs/day)
F Frequently Position requires this activity up to 33% of the time (02.5-5.5+hrs/day)
C Constantly Position requires this activity more than 66% of the time (5.5+ hrs/day)
C Inside Work
N/A Outside Work
N/A Excessive Noise .
C Sitting/Workstation
C Use of Hands/Fingers
N/A Climb - Stairs/Ladders
O Lifting 10 Max lbs.
N/A Traveling
N/A Exposure to Hazards
C Read/See
N/A Exposure to Temperatures
C Talk/Communicate
O Standing/Walking
O Reaching: Forward
N/A Taste/Smell
N/A Stoop/Kneel/Crouch/Crawl
N/A Operate Equipment/Company Vehicles
C Operate Computers
(List Equipment Type):
Work Environment: Office Environment
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
