Customer Care Support Associate

Would you like to work for a company that still has a “family” atmosphere and where you the employee are still the greatest asset to the company?

Come be a part of an extraordinary team that is International Food Products Corporation! Excellent benefits and competitive pay are just a few of the reasons to consider our opportunity.

Who We are:

Located in Fenton, Missouri, is a family-owned company in business for 50 years. IFPC is a growing, highly ethical, quality ingredient company for the feed industries.

Why join the team:

· When you work at IFPC, you are family.

· Hybrid work model

· Career advancement

· Medical / Dental / Vision / Life / Disability

· 401k with a Matching component

· Paid Time Off – vacation, sick, 9 paid holidays.

· Quarterly Rewards Program with the opportunity to win prizes.

This position will work alongside the Customer Care Associates to process customer requests that fall outside of the CCA’s primary customer- facing responsibilities. The ideal candidate will be a strong collaborator who possesses a sense of urgency and the ability to adapt to changing needs of the department.

Responsibilities Include:

· Log customer-reported service deviations.

· Create new customer records and communicate with necessary departments.

· Review and tracking of past due customer orders.

· Research and respond to customer requests for COA’s and other documentation.

· Create necessary customer documentation prior to shipment, including COA’s and BOL’s.

· Process customer return orders.

· Process customer credit requests.

· Monitor department general email box and assign to appropriate CCA.

Qualifications:

· Strong interpersonal skills and ability to work collaboratively with teammates and across other departments.

· Ability to work in a fast-paced environment while responding to requests with a high sense of urgency and accuracy.

· Ability to prioritize workload and adjust priorities to meet daily changing demands.

· Highly organized with strong follow-up skills.

· Ability to communicate clearly and concisely in oral and written form.

· Knowledge of CRM is preferred

Education and Experience:

· Bachelor's degree preferred.

· Experience (1-2 years) in a business environment.

We offer a competitive compensation and benefits package. If you feel you meet the above qualifications, please send your resume including your salary expectations to careers@ifpc.com!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Hybrid work

Work Location: Hybrid remote in Fenton, MO 63026