On Call or Part Time Customer Experience Officer / Receptionist

Why Choose Land Title Guarantee Company?

We Take Pride In What We Do and How We Do It

At Land Title Guarantee Company, we are motivated to create a purposeful impact, ultimately delivering peace of mind for property owners. As a team, we work together to confidentially collect, interpret and distribute data, documents and funds for the transfer of real estate assets. Overall, our mission is to continue the deep legacy of being a trusted, family-owned business that cares about the Colorado communities in which we live and work. Our supportive, respectful and inclusive culture is grounded in the knowledge that we best serve our customers when we work as a team.

With 48 locations spanning Colorado, our team of more than 600 dedicated employees are proud to work for the state’s largest, locally owned title company.

How We Take Care of You

Land Title takes a holistic approach to care for our team by providing:

Inclusive, Welcoming Culture – Everything we do is grounded in our core values of Excellence, Efficacy, Responsibility, Altruism, and Honesty. These core values guide our actions and serve as our cultural cornerstones.

Meaningful Work – You will be surrounded by passionate professionals who share a deep consideration for service and excellence, always seeking to deliver a seamless experience for customers.

Professional Growth – Our most precious resource is our people. We invest in training and development, providing a variety of avenues for employees to grow and develop professional skills. Collaborate with people committed to your success.

Personal Wellness – We encourage you to live your best life by focusing on work-life balance, and providing resources through our Employee Assistance Program. We have deep consideration for our collective and individual well-being.

Opportunities to Serve – Our executive team regularly donates their time to professional and civic organizations that support the communities in which we work. We encourage you to give back to a cause you believe in and support.

Competitive benefits that include the following for our on-call team:

• Traditional and Roth 401K retirement options with company match
• Employee Assistance Program (EAP)

What We Need From You

The on-call Customer Experience Officer supports the overall business plan and strategic direction of the organization by coordinating the customer closing experience. The Customer Experience Officer is responsible for order entry, file setup, and basic file processing. As an on-call role, the incumbent will be scheduled as needed and will float to various Land Title offices throughout the Denver Metro area.

Responsibilities:

• Models and holds others accountable to the Land Title Guarantee Company culture and acts as a coach and mentor to others in the organization
• Answer customer inquiries in a timely and accurate manner
• Coordinate daily closing activities including closing room schedules, calendars, meetings and events
• Process incoming customer orders by following work procedures for New Order Entry
• Compile personal profile information of sellers, buyer, and borrowers in customer management software
• Assist in creation, preparation and distribution of reports in support of the organization
• Compile data for over/short report and escheating
• Provide administrative assistance with document distribution, typing reports and memos, maintaining computer
• based and paper files, order and maintenance of office supplies, and performing other clerical tasks
• Participate in department marketing activities which may include attending after hours functions as requested or required
• Other related duties as assigned.

Success Factors:

• Excellent written and verbal communication skills
• Exceptional interpersonal and customer service skills
• Excellent organizational skills and attention to detail

Education and Experience:

• High school diploma or equivalent required
• Customer service experience strongly preferred
• Proficiency with E-mail, Microsoft Office Suite, and Internet

Working Conditions:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Compensation:

• The hourly wage for this position is $20.67 per hour.
• In accordance with Colorado state law, this position is non-exempt and all overtime will be paid at time and a half.
• There is potential for an annual employee profit-sharing bonus based upon company performance.

Education

• High School or better