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Form of work
SalaryWe are seeking a talented and enthusiastic Customer Care Specialist to join our team. As a Customer Care Specialist, you will be the primary point of contact for our valued customers, ensuring their satisfaction and resolving any issues they may encounter. With your exceptional communication skills and problem-solving abilities, you will provide a high level of service and support to our customers, fostering positive relationships and enhancing their overall experience.
Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat in a timely and professional manner
- Provide best-in-class customer service by understanding and addressing customers' needs and concerns
- Assist customers in navigating through our products and services, providing guidance and troubleshooting assistance as necessary
- Process customer orders, cancellations, and returns accurately and efficiently
- Collaborate with cross-functional teams to resolve complex customer issues, escalating when necessary
- Maintain accurate customer records and document all customer interactions
- Proactively identify opportunities to improve the customer experience and share feedback with the team
Requirements:
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Strong problem-solving skills and ability to think critically
- Proficiency in using customer service software and systems
- Ability to multitask and prioritize work effectively
- Detail-oriented and highly organized
- Patience and empathy when addressing customer concerns
- Ability to work flexible hours, including weekends and holidays as needed
