Office And Customer Service Coordinator

We are…

A fast-casual Asian restaurant satisfying guests with damn delicious, huge, made-to-order teriyaki bowls customized with all natural, fresh ingredients and 7 house-made flavorful sauces. Teriyaki Madness is a franchise system that helps people realize their entrepreneurial dreams while bringing amazing food to consumers.

We’re spreading our madness and growing! We have over 147 shops across the country, are opening more in 2024, 2025 and beyond. We need a team member who is ready, willing, and able to jump in to support our growth. We’re fun, we’re a little irreverent and we are looking for you, if…

You are...

• Impeccably organized (maybe your therapist calls it a "compulsion." That's okay. We're not here to judge).
• Do you believe that one typo is one to many? (See what we did their?) (And there?)
• Are you able to juggle knives? What about priorities?
• Excited to be part of a growing, fun company that needs your skillset
• PASSIONATE ABOUT SETTING UP OTHERS FOR SUCCESS.
• You’re excited about joining a growing brand. You look for ways to make other people’s days easier. You love customers and interacting with them.

If you answered “yes” to at least two of these questions, you might be our next Office and Customer Service Coordinator.

A day in the life of the TMAD Office and Customer Service Coordinator might include:

• Respond to customer comments.
• Manage the office – manage office vendors, keep us well-supplied with office staples and snacks, help keep the environment organized (don’t worry…we’re not slobs).
• Support all-company and executive meetings as well as shop owner and prospective shop owner meetings.
• Onboard new employees.
• Partner with our IT team to procure technology.
• Manage incoming and outgoing communications (phone, email, snail-mail and packages).
• Printing and binding documents.
• Update and maintain our contact lists.
• Organize team events.
• Interact with building management.

This person will have the opportunity to grow quickly. The right person will:

• Show initiative.
• Have an intense attention to detail.
• Have an outgoing personality.
• Be flexible and able to adapt to the changing demands of a growing company.
• Always ask “Why?” and “What’s next?”

Teriyaki Madness corporate is a group of hard working, positive, spirited, quirky, and caring individuals. WE love TMAD’s food and providing support to people who are pursuing their dreams.

Our Core Values are:

• Reliability
• Strong work ethic
• Initiative
• Caring
• Communication
• Accountability

The successful candidate will demonstrate professionalism, reliability, strong organizational skills, attention to detail, excellent time and workload management, and be a self-directed and enthusiastic learner. A willingness to help wherever needed is essential, and there are ample opportunities for growth. Strong writing and communication skills are required.

Experience:

• 2+ years working in an office environment.

Required Skills:

• Excellent written communication. No, really….like you’ve gotta be able to write.
• Can-do mentality. Sense of urgency and timeline to all tasks.
• Outstanding Customer Service skills/attitude (will be working with and talking to customers daily)
• Technologically savvy (or a quick learner)
• Ability to work with teams (internal & external)

Benefits:

• Self-described super cool people and a fast-paced office (dog-positive, too)
• Snacks/beer
• Health, dental & vision insurance plans
• 401K with an employer match, available when you reach eligible date.

Location:

Denver, CO (Glendale area)

· Must live in Colorado

· This is a 5x week in office position

Pay: $20-$25 per hour

Base pay in range will be determined by applicant’s skills and experience. Role is also eligible for team-based bonus opportunities.

Interested? Please submit a resume and cover letter, telling us a little bit about yourself. Don't overthink it...we just want to get to know you!

Company's website:

teriyakimadness.com

Company's Facebook page:
https://www.facebook.com/teriyaki.madness

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Denver, CO 80246: Relocate before starting work (Required)

Work Location: In person