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Form of workOlivella, the flagship restaurant at Ojai Valley Inn, is seeking an experienced General Manager to join our leadership team in our dynamic 5 Diamond property. Olivella is open Wednesday through Sunday from 5:30pm- 9:00pm with a focus on California cuisine with an Italian influence. Olivella's valley-to-table culinary program is supported by the local Ojai valleys, ranches, orchards, farms and ocean waters. We embrace the seasonal whims of the region, focusing on the bounty of year-round produce provided by the California Central Coast. Chef Andrew Foskey is proud to present a dining experience featuring the best ingredients of California with dishes and techniques inspired by Italian whims.
The General Manager strives to oversee the highest standards in all areas of restaurant management, guest and associate relations and financial success. This position will report to the Director of Restaurants, and offers great opportunity for advancement within the division.
Ideal candidates will have prior management experience of at least 3-5 years in a senior management role; exceptional organization, service skills, financial acumen, proven leadership traits and a desire to be part of a quality driven team. Experience in a luxury resort is required.
In addition, the role requires strong interpersonal and communication skills and the ability to lead and motivate a team.
Essential
- Possess a positive, outgoing and friendly personality.
- Ability to follow the OVI standards of presentation.
- Ability to follow the OVI standards of Body Language.
- Ability to follow the OVI standards of Verbiage.
- Ability to work cohesively with other employees as part of a team.
- Legal ability to work in the US.
- High school graduate.
- Minimum 3 years experience as a restaurant manager or assistant restaurant manager in a fine establishment.
- Thorough knowledge of fine service, cost control in F&B, labor controls, special -event planning and execution, menu writing, maintenance, merchandising and accounting.
- Ability to work a flexible workweek including nights, weekends and holidays.
- Excellent people skills.
- Ability to communicate in English with guest/visitors, vendors, media/publication contacts, community contacts, industry contacts, management and co-workers to their understanding.
- Ability to perform basic mathematical computations.
- Excellent verbal and writing skills.
- Thorough knowledge of a variety of Food & Beverage point-of-sale systems.
- Ability to perform basic point-of-sale programming.
- Ability to travel.
- Ability to work productively with other operating departments.
- Ability to handle obstacles in a positive and professional manner, and to effectively communicate these problems, along with suggested solutions to the Assistant F&B Director.
- Maintain professional appearance behavior, integrity, openness, and accessibility to employees and guests.
- Demonstrate knowledge and understanding of the financial responsibilities to our owners.
- Ability to prioritize and organize work assignments, and to delegate responsibilities.
- Ability to work without constant, direct supervision.
- Be active in the management role of safety and security. Be cognizant of all emergency-reporting procedures.
- Be thoroughly knowledgeable in all aspects of POS systems.
- Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
- Ability to focus attention to details.
- Ability to remain calm and courteous in demanding and difficult customer situations.
- Be able to accurately record and present expense accounts for reimbursement.
- Ability to work evenings and weekends, when business requires.
- Knowledge of The Ojai Valley Inn & Spa's management philosophy and practices.
- Fulfill the responsibilities of the Inn's MOD program.
- Be fully aware of all Human Resource standards and policies.
- Ability to provide clear and pleasant telephone communication to all callers.
- Ability to enforce hotel's standards, policies and procedures with associates
- Ability to prioritize and organize work assignments; delegate work to line level associates
- Ability to direct performance of associates and follow up with corrections where needed.
- Ability to motivate staff and maintain a cohesive team.
- Ability to ascertain associate training needs and provide such training.
- Ability to work cohesively with other departments as part of a team.
- Excellent motivational skills.
- Ability to work well under pressure of monitoring and coordinating all departmental functions.
- Ability to maintain discretion and confidentiality of all guests and pertinent hotel information.
- Expert knowledge of wines and spirits.
Desirable:
- Fluency in a foreign language, preferably Spanish.
- Experience in hospitality industry in similar position.
- College degree, preferable in hotel and restaurant management.
- TIPS certification.
- CPR certification.
- Previous guest-relations training.
ESSENTIAL JOB FUNCTIONS:
- Develop and maintain an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for dinner in a Fine Dining Restaurant
- Hire, train, supervise and discipline all restaurant staff.
- Demonstrate knowledge of Ojai Valley Inn's management style, practices, culture, terminology, organizational structure, and general philosophy. That philosophy should be portrayed in the professional appearance, behavior, integrity, openness and accessibility to employees and guests.
- Exhibit a "hands on'' approach to training, developing and working alongside employees and a commitment to individual growth. Maintain an open door policy to encourage and support positive employee relations and guest satisfaction.
- Demonstrate strong knowledge of all elements of The Ojai Valley Inn & Spa's TQM system.
- Fulfill the responsibilities of the MOD program.
- Conduct and facilitate effective meetings through established agendas, effective use of time and clear objectives.
- Prepare clear and concise correspondence, memos, letters, instructions and reports, following the correct format.
- Contribute directly to the departmental profit through effective use of forecast data, proper scheduling, and responding to business fluctuation.
- Control departmental profit potential through adherence to purchasing and requisition procedures, cash and credit policies and overall follow-up issues that affect profit and loss.
- Ensure all Human Resource policies and practices are applied consistently while adhering to all Federal, State and Local laws.
- Maintain a friendly yet unobtrusive manner with all guests.
- Possess a management ability that ensures a successful handling of the dining room.
- Control reservations and seating of the restaurant with regards to service standards.
- Ensure the correct and all staff members demonstrate consistent service techniques for various meal periods.
- Control usage of all food and beverage items and appropriate usage of equipment tools and service equipment.
- Observe daily conditions of all physical facility and equipment in all Food & Beverage areas; make recommendations for corrections and improvements as needed.
- Ensure that all on-property press relations are handled effectively.
- Prepare staff schedules, which allow for appropriate service while controlling labor costs and overtime.
- Communicate with the Chef to discuss menus, marketing strategies and guest comments and concerns.
- Ensure a safe working environment for all employees within the Food & Beverage areas.
- Forecast covers and revenues and then schedules accordingly.
- Develop all staff for future advancement. Recommend salary adjustments, transfers, promotions and dismissals.
- Prepare daily and weekly payroll as required by the Controller. Prepare the payroll and gratuity reports as required.
- Understand all food and beverage items offered, including ingredients, methods of preparation and proper service.
- Conduct performance evaluations for all employees.
- Maintain a daily log for communication between restaurant staff and upper management.
- Supervise the public areas and restrooms.
- Attend and participate in all required meetings.
- Conduct monthly departmental meetings to provide vital information to the team, obtain staff feedback regarding the department itself, and provide a regular forum for improving departmental communication.
- Conduct daily pre-shift meetings to keep staff abreast of anticipated business levels, new policies and procedures, ongoing training items, menu descriptions, and to foster positive work environment.
- Promote good public relations and handle complaints or concerns of guests.
- Handle all inventories directly involved with the operation of Olivella
- Utilize the computer system in ringing, printing, and closing checks as well as shift reports.
- Recognize and address potential intoxicated, disruptive or undesirable guests.
- Program the Food & Beverage point-of-sale system.
- Correctly process a guest walk out.
- Properly handle and report employee guest accidents.
- Respond properly to any hotel emergency or safety situation.
- Perform other tasks or projects as assigned by resort management and staff.
- Maintain a daily housekeeping program to include storage and operational areas and staff appearance.
- Assume responsibility to shift supervisory duties on a regular basis.
- Organize and orchestrate any last minute changes or details to functions.
- Post all contracted function sheets and give instruction to Assistants, Captains, or staff to ensure the success of the function.
- Constantly monitor the staff's appearance, attitude and degree of professionalism to ensure their strict adherence to The Ojai Valley Inn & Spa's standards of quality service.
- Directly oversee the actual set-up and service of contracted functions by giving specific menu information to the servers, by coordinating the timing of the dinner with the Chef and by assigning functions to the Captains to ensure their success
The salary range for this position is $90,000 to $93,000. This is the pay range for this position that the employer reasonably expects to pay. This position also may be eligible for bonuses, incentive comp, etc. Decisions regarding individual salaries will be based on a number of factors, such as experience, type and of size of prior property experience, location, and education.
Other details
- Pay Type Salary
- Min Hiring Rate $90,000.00
- Max Hiring Rate $93,000.00
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