Office Support Assistant (Temp)

Unleash YOUR Potential With Us
As a next-generation public research institute and Forbes-ranked top employer in Florida, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world's most challenging problems. No matter what your role is, when you join Knight Nation, you'll play an integral role in pushing us forward to become among the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We're seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve.
Human Resources:
Human Resources (HR) is a trusted partner and catalyst in making UCF the best place to work. We are making a positive impact in our community by working together to unleash the potential of everyone at UCF.
The mission of the HR Learning & Organizational Effectiveness team is to collaborate with the UCF community to improve organizational effectiveness and provide access to learning and professional development. Within this mission, our goal is to help our employees be successful in their careers and experience growth through education, training, and other development opportunities.
The Opportunity:
The Office Support Assistant provides administrative and customer/client support to the Learning and Organizational Effectiveness team. General responsibilities include assisting with all aspects of preparing for New Employee Orientation; utilizing Workday functions to enter training data and produce rosters and reports; and other duties as detailed below. This position provides an opportunity to gain experience while acquiring knowledge and developing proficiencies within the HR Learning & Organizational Effectiveness environment. It is a chance to be a part of a dynamic and growing team while honing your skills. If you have a passion for collaboration, training, and professional development, this could be the role for you!
Responsibilities:
Customer service

• Phone: Answer and exercise judgment to forward messages to team members
• Email: Monitor email inbox daily; respond to messages as appropriate
• Schedule training rooms where applicable
• Serve as a greeter for in-person events (e.g., New Employee Orientation and training sessions)

Administrative support

• Maintain and improve the organization of the training supply cabinets
• Create standard operating procedures (SOPs)/Desk Guides for administrative tasks
• Assist with updating documents to be digitally accessible
• Meeting minutes and distribution
• Prepare training material, binders, and supplies for classes
• Inventory

Workday processing

• Create course sessions, download course rosters, and close out training sessions
• Monitor and report enrollments for upcoming events
• Respond to customer/client requests and assist with questions/problems using Workday to enroll in courses, process payments

Additional responsibilities

• Assist with monitoring and analyzing training metrics
• Set up training room for scheduled events (configure tables, set out materials, etc.); if food and/or beverages are to be served, ensure they are ready to be put out on the day of the event (e.g., put bottled water in the fridge the day prior)
• Research and develop curated content on various learning topics
• Support marketing efforts (proofreading course descriptions, marketing emails, etc.)
• Assist with maintaining the accuracy of the team website

Minimum Qualifications:
High School Diploma or equivalent and 0+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Preferred Qualifications:

• Demonstrated experience using Microsoft Office software (Outlook, Word, Excel, PowerPoint)
• Demonstrated ability to prioritize and manage time to ensure deadlines are met
• Positive, professional, customer-focused attitude
• High level of attention to detail and organization
• Strong verbal and written communication skills
• Ability to identify issues and propose effective solutions
• Familiarity with virtual meeting platforms (Teams, Zoom)

Additional Application Materials Required:
Candidates who provide a resume will be afforded priority consideration.
Special Instructions to the Applicants:
Hybrid schedule available.
Are Benefits Important to You?
State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state's benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First. OPS positions are not entitled to paid time off.
Who Are We?
Founded in 1963 to fuel the region's talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It's one of the reasons U.S. News & World Report ranks UCF among the nation's top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor's degrees, master's degrees, Ph.D.'s., certificates, and more.
Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.
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Department
Human Resources - OPS
Hours of Work
Full time
Work Schedule
Monday - Friday 8:00 AM - 5:00 PM
Type of Appointment
Fixed Term (Fixed Term)
Hourly Rate
$13.92 to Negotiable
Job Posting End Date
Benefits Eligibility
State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state's benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First. OPS positions are not entitled to paid time off.
Equal Employment Opportunity Statement:
The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. Click on UCF's Equal Opportunity Statement to view the President's Statement.
The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.
As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.
The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.