Office Support Administrator

Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Buildings and Truck Accessories is a manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers, truck and van accessories, carports, playhouses, chicken coops, and dog houses. We serve our residential, commercial, fleet, and government customers through our 150+ retail store locations in eighteen states, supported by our corporate offices (in Mount Airy, NC, and Cobden, IL), distribution centers, and strategically located manufacturing facilities.

Job Summary:

The Office Support Administrator is based at the Leonard Cobden Customer Support Center (CSC), with operations in the U.S., and has overall responsibility for maintaining the efficient daily operations of the office, encompassing receptionist duties, customer service, mailing services, administrative support, and ensuring a welcoming and organized environment. This position reports directly to the National Sales Trainer and does not have direct reports.

Job Responsibilities:

• Serves as the first point of contact for visitors, answering phone calls, and directing inquiries to the appropriate departments.
• Greets clients, vendors, and other guests with a friendly and professional demeanor.
• Manages incoming and outgoing mail, including sorting, distributing, and preparing mail for shipment.
• Coordinates courier services and track packages to ensure timely delivery.
• Provides excellent customer service by responding to inquiries, resolving issues, and directing customers to the appropriate contacts.
• Maintains a positive and helpful attitude in all customer interactions.
• Assists with general administrative tasks, including data entry, filing, and document preparation.
• Supports other departments with clerical tasks as needed.
• Monitors and replenishes office supplies, ensuring essential items are readily available.
• Liaises with vendors to order supplies and equipment as necessary.
• Collaborates with the facilities team to ensure a clean, organized, and welcoming office environment.
• Reports any maintenance issues and coordinates repairs as needed.
• Assists in managing the office calendar, scheduling meetings, and coordinating appointments.
• Sends reminders and notifications for upcoming events or meetings.
• Assists in the planning and coordination of office events, meetings, and gatherings.
• Coordinates catering, setup, and logistics for various office functions.
• Maintains accurate records of incoming calls, visitor logs, and other relevant information.
• Compiles data and prepares reports as requested by management.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies (skills, knowledge, and abilities):

• Strong organizational and multitasking skills with the ability to prioritize tasks efficiently.
• Excellent communication and interpersonal skills.
• Proficiency in using office equipment and software, including Microsoft Office Suite.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Professional appearance and demeanor.

Education/Experience Requirements:

• High school diploma or equivalent; additional education or certifications in office administration is a plus.
• 2+ years of experience in office administration, receptionist duties, or a related role.

Travel:

This position does not require travel.

What does Leonard Offer?

• Competitive salary compensation role.
• Competitive benefits package.
• 401K with a company match.
• Paid days off: holiday and vacation.
• Continuous training and growth opportunities to build your career with Leonard.

Physical Requirements:

• Ability to remain in a stationary position 75% of the time.
• Ability to type on a keyboard.
• Ability to hear and talk.
• Ability to move about inside the office to access filing cabinets, office machinery, etc.
• Ability to operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
• Requires close vision for computer work and reviewing correspondence.
• Work is performed in a controlled office, with noise levels within acceptable safety levels, paper dust, etc.

The Company is an Equal Opportunity Employer. It is the policy of the Company to administer employment based solely on an individual’s qualifications, ability, and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth, or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, political affiliation, marital status, or any other characteristic protected by federal, state, or local law.