Address
Form of workOffice Manager
Who We Are
We are a team that is focused on patient care and quality. Behavioral Health Group (BHG), is a leading provider of opioid addiction treatment services. BHG provides medication assisted treatment and counseling services in a conventional outpatient setting. At BHG, we are committed to the belief that addiction is a brain disease, not a moral failing. We believe that with hope, respect, and caring, real recovery is possible.
Why work at BHG?
We grow better together! At BHG we believe in investing in our team members and growing careers through role-based training and promotional opportunities. Join our team members and thrive in our people first culture that is rooted in diversity and inclusion and offers many other tangible opportunities such as:
- Benefits: Your choice of three different benefits programs including health, life, vision, and dental insurance, a tuition reimbursement program, and 401K discretionary match
- Bonuses: We offer competitive pay, annual increases, bonuses, certification/license completion
- Paid Time Off: In addition to paid vacation and company holidays, BHG also provides paid time for training, voting, sick or personal time off
- Work/life Balance: Many of our locations offer flexible work schedules
- Additional Benefits: Employee Discount Programs to applicable cell phone services, restaurants, amusement parks, movie theaters and more
- Career Pathing: We are growing and promote from within
- Self-Care: We offer a self-care series as well as an Employee Assistance Program
BHG is the largest network of Joint Commission accredited outpatient opioid treatment and recovery centers operating almost 120 locations in 24 states, and counting. Please ensure you check out our open opportunities in other locations/states as we offer relocation assistance to help support your career.
Responsibilities
- Supervise all administrative support team members
- Validate patient participation in program through identification verification
- Check patient’s monetary status
- Collect and account for patient payments
- Prepare bank deposits
- Run work-related errands as needed such as prepare and take mail to post office and/or deliver bank deposits
- Assist patients in completing insurance forms for submission as needed
- Ability to perform daily accounting duties
- Use computer programs efficiently
- Assist in interviewing and evaluating applicants for administrative support team members
- Supervise the orientation and training of new administrative support team members
- Oversee the admission team to validate all applicable patients have insurance verification and authorization of third-party payers and/or Self-Pay set up and collections
- Provide written input into the performance evaluations of administrative support team
- Responsible for providing recommendations regarding hiring, transferring, promoting, demoting and terminating team members directly under his/her supervision
- Complete weekly reports and email them to the COO, Regional Manager, Program Director, and corporate accounting department
- Ability to efficiently use the treatment center’s computer program for patient fee collection and financial accountability, to include running and analyzing key management reports
- Send out monthly statements if applicable
- Filing for third party reimbursement (i.e. Medicaid) if applicable
- Perform general clerical work and filing
- Order and maintain sufficient inventory of general office supplies
- Cover reception desk during dispensing hours. This includes answering phones, setting patient appointments and scheduling intakes
- Admit and discharge patients from the Central Registry if assigned by Program Director
- Assist Program Director with updating daily and monthly census forms
- Make copies for all team members as needed
- Make and maintain an adequate number of blank charts for intakes
- Assist Program Director in correcting patient/counselor caseload listings on a weekly basis or as needed
- Create and/or type documents, including letters and notices, as needed and requested
- Schedule patient appointments with the Medical Director and/or Nurse Practitioner
- Advise Program Director of problems encountered with job duties and schedule
- Maintain a chart monitoring/audit system and compliance tracking reports
- Attend conferences, meetings and training programs as directed
- Attend weekly treatment team meetings prepared to discuss individual patient issues as related to the Office Manager duties
- Hold a basic understanding of alcohol/drug abuse and addiction - specifically Opioid Maintenance Treatment
- Develop professional, helpful and effective relationships with team members and patients
- Be able to function as a team member, working in conjunction with all other team members in a helpful, positive manner
- Be able to project a positive and professional image to the community
- Participate in and/or help perform, schedule, or attend monthly in-service trainings
- Help ensure the treatment center meets all accreditation standards, and complete assigned activities in order to achieve this
- Ensure administrative support team members participate in all required new hire and annual trainings
- Engage in outreach activities, which may include writing letters and making follow-up calls to community agencies
- Maintain the highest level of confidentiality and appropriate boundaries with patients
- Meet BHG attendance standards and be present and ready for work at the beginning of their established work schedule
- Report any work-related injury or illness, or workplace hazards or security issues immediately to Chief Operating Officer, Regional Manager, or Human Resources Department as applicable and ensure documentation is completed in a timely manner
- Develop work schedule for administrative support employees to ensure adequate coverage
- Responsible for managing time off requests, schedule adherence, timekeeping, and timecard approval for the administrative support department
- Other duties as assigned by supervisor
Minimum Qualifications
- High integrity
- Ability to maintain and communicate broader perspective to subordinates
- Capable of effectively delivering positive and negative feedback to subordinates
- Excellent verbal and written communication skills
- Sound judgment
- Efficient
- Self-starter
- Strong customer service and interpersonal communication skills
- Knowledge of basic accounting and accounts receivable
- Accurate data entry skills with knowledge of basic keyboarding
- Professional and courteous telephone skills
- Knowledge of confidentiality and release of information
- Ability to work independently and under pressure handling multiple tasks simultaneously
- Ability and willingness to collect monies from patients
- Ability to enforce treatment center policies with regard to fee collection
- Ability to train team members
- Must be able to react quickly
- Knowledge of basic computer/word processing skills
- Knowledge and skill in the use of typical office equipment such as calculator, fax machine, copier, computer, telephone, postage meter, scales, scanner and computer programs
GREAT Opportunities -- Our Team Members are motivated self-starter’s who excel in a fast-paced environment and become a valued member of our team.
GREAT People -- Our staff has a passion to be the best, sharing a strong work ethic and dedication to providing the gold standard of patient care.
GREAT Support -- We are committed to providing the training, information, and corporate support necessary to facilitate your success.
BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
