Front Office Manager

Job Description Summary

The Front Office Manager (FOM) will be responsible for ensuring that all functions of the Front Desk are completed accurately and efficiently, including management of Front Desk staff. FOM will assist in the supervision of all related operations of the hotel.

Duties

1. Oversee all activities and operations of the Front Desk; ensure excellent guest satisfaction, accurate financial collection and reporting, efficient organization of duties and staff, and implementation of all hotel rules and policies.

2. Monitor the tasks of Front Desk personnel (usually 4-6 people), set goals/develop plans to improve their service; create staffing schedules and delegate extra assignments to each staffer to maximize efficiency.

3. Assist GM with delegation of front desk tasks.

4. Ensure clean and welcoming hotel rooms and environment for guests.

Skills & Knowledge Required

1. Must be gracious, organized, patient, motivated, confident, flexible and hardworking multi-tasker.

2. Experience with property management system.

3. Excellent computer skills.

4. Ability to communicate well in writing and orally, to lead a small team, to analyze and problem- solve, to provide excellent customer service.

5. Able to work well under pressure, even with minimal supervision. 6. Ability to assist Front Desk staff in how to handle guest complaints or delicate situations in a professional and diplomatic manner.

Working Conditions

1. Full time position, 5 days a week, 40 hours. Requires ability to work different time shifts.

2. Available to work weekdays, weekends and holidays.

3. At times, must be available after hours by phone/text to assist Front Desk staff with questions or problems.

3. Must wear professional attire at all times.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Work setting:

• In-person

Work Location: In person