Office Manager / Customer Service Coordinator

Office Manager / Customer Service Coordinator

Center Creek Homes, a dynamic residential development firm, is in search of a dedicated and energetic Office Manager / Customer Service Coordinator to join our team. We are seeking an individual who is not only detail-oriented but also possesses a genuine passion for organization, process management, and Customer Service. In addition to providing essential administrative support, this position is inherently growth-oriented and offers an excellent opportunity for skillset expansion and career progression. If you thrive in a fast-paced and collaborative setting and enjoy maximizing team success, then we want to hear from you.

Responsibilities:

• Oversee and streamline administrative operations, coordinate the scheduling of meetings, and provide support to team members to ensure timely completion of tasks
• Work with other team members to establish warranty policies and procedures and set consistent expectations with homebuyers, teammates, subcontractors and suppliers
• Provide single point of contact for incoming warranty claims, website leads, and other inbound inquiries and distribute to other team members, as necessary
• Communicate with homebuyers promptly and professionally regarding status of warranty items and other matters, providing excellent Customer Service
• Conduct homeowner walkthroughs, as needed
• Maintain filing systems, both physical and digital, for construction plans, permits, contracts, and other relevant documents
• Create and maintain company process documentation, including standard operating procedures (SOPs), quality control programs, and safety protocols
• Compile meeting notes capturing key discussion points, decisions, deadlines, and assignments into a detailed summary and distribute to relevant team members
• Plan and coordinate company events and team building activities

Qualifications:

• Proven experience in office management or administrative support
• Residential construction, warranty service, or real estate experience a plus
• Highly organized with excellent multitasking abilities, capable of prioritizing tasks effectively and efficiently
• Enthusiasm for developing and implementing processes to optimize workflow
• Excellent communication and interpersonal skills, with the ability to effectively interact with various types of stakeholders
• High energy level, can-do attitude, and positive demeanor
• Demonstrated initiative and problem solving skills
• Proficiency in Microsoft Office Suite
• Experience with Builder Trend or other project management software a plus

About Center Creek Homes:

Center Creek Homes is a real estate development firm focused on delivering high-quality single-family housing across a broad price spectrum, while providing strong financial returns and positive social impact, in the Richmond, Virginia market. Capitalizing on the city’s strong population and employment metrics, rejuvenated downtown core, wealth of high-quality housing stock and tremendous lifestyle appeal to young professionals, we are excited to bring our brand of innovative residential development to the market.

Center Creek Homes is part of Center Creek Capital Group, a real estate private equity investment and development firm. The Center Creek Housing Funds are a set of private equity funds focused on affordable single-family rental housing and provide strong financial returns along with real social impact in markets across the southeastern United States.

For more information on Center Creek please visit our websites: www.centercreekhomes.com and www.centercreekcapital.com.

Minority, women, and LGBTQ applicants are highly encouraged to apply. Center Creek Homes is an equal opportunity employer.

Job Type: Full-time

Benefits:

• 401(k) matching
• Life insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Ability to Relocate:

• Richmond, VA 23223: Relocate before starting work (Required)

Work Location: Hybrid remote in Richmond, VA 23223