Office Manager

We are looking for an Office Manager

Zion Restoration Counseling Services is an established and collaborative private mental health clinic based in Fairfax, VA. We are looking for a high-energy, organized, and detail-oriented individual who works effectively in a busy office environment.

Successful candidates must have a sales background with experience in exceptional customer service skills and a track record in building relationships with clients.

Strong communication and written skills, intermediate administrative experience, and ability to effectively multi-task and meet weekly task deadlines.

• In Office Schedule : Tuesdays 10-6, Wednesdays 10-6, and Fridays 10-6

Responsibilities include:

• Daily answering of phone calls and responding to emails
• Scheduling clients and entering information into the EHR system
• Promoting our clinical services to hit our call conversion rate
• Collaborating with other administrative staff to streamline processes as needed.
• Assisting with the design of back-office systems, file organization, SOPs, and other administrative supports.
• Managing client accounts and information in all scheduling platforms
• Managing provider schedules
• Audit charts to ensure completion of all necessary documents
• Prioritizing workload daily while delivering high quality results and meeting performance targets
• Exuding professional energy and interpersonal engagement while providing positive experiences to clients and teammates.
• Assist in marketing our brand online and at events, locating and coordinating community events, and attending events occasionally.
• Attending meetings, training courses, and other learning and development opportunities as made available and/or required.

This job would be amazing for you if you:

• Are Energetic and Outgoing
• Communicate well over the phone
• Able to manage conflict
• Able to promote and sell clinical services
• Can build relationships and convert inquiries to scheduled clients
• Have a background in sales or other strong customer related field
• Enjoy working independently and in a collaborative team environment.
• Love to Learn and Grow
• Are a self-starter and problem solver.
• Motivated by challenges
• Have a positive attitude and a self-starter
• Have intermediate tech-based skills and knowledge (Word, Excel, Google Suite, Canva)
• Have strong communication and writing skills.
• Marketing or Community Outreach experience
• Looking for a long-term home and not a pit stop

Qualifications

• Degree in Business Administration, Human Resources, or other related program (preferred); HS Diploma (required)
• 2+ years experience in sales and administration support, private practice, or similar office management roles (preferred)

Who We Are:

We are a team of diverse mental health professionals on a mission to provide transformative care to our clients. We value learning and strive to sharpen our knowledge and skills to provide evidence-based treatments to help our clients find healing and hope and move toward wholeness.

What We Believe:

• Humility with Confidence is Key (We pass on the ego to recognize that we are better together than alone. We realize that each team member has a part to play in the success of our clients and the success of the business)
• Getting Things Done Equals Collaboration and Accountability
• Keep a Thirst for Knowledge(A burning desire to learn and to grow both personally and professionally)
• Being Helpful/Positive is a Must (always have a can-do attitude and be solution-focused)
• Impact, Community, and Client Engagement Are Our Super Powers (promote services to increase client engagement and increase visibility in the community. Find ways to get involved)

Job Type: Part-time

Pay: $20.00 - $22.00 per hour

Expected hours: 21 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you live within 35 miles of the office location?
• Have you had previous experience in sales or customer service in which you promoted or sold products?
• Do you have prior office management or administrative experience in which you had to navigate multiple projects and tasks?
• Can you work the hours required for this position 10-6 pm on Tuesday, Wednesday and Friday?
• Please complete this questionnaire to complete the application: https://docs.google.com/forms/d/e/1FAIpQLSepn0IZdKInlt4l5P9tJMUTAGXmUq2VcwJQWUlwCB69wkLCg/viewform?usp=sflink

Work Location: Hybrid remote in Fairfax, VA 22030