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SalaryROOF ABOVE
Roof Above is NC’s most comprehensive homeless service provider. Our mission is to unite our community to end homelessness, one life at a time. Focusing on individuals experiencing homelessness, Roof Above offers everything from street outreach to shelter to Rapid Rehousing to Permanent Supportive Housing. Roof Above’s services and programs reach over 1,200 individuals every day across seven campuses in Charlotte (up to 14 campuses in COVID). Roof Above was born through the merger of Urban Ministry Center and Men’s Shelter of Charlotte in 2019.
POSITION SUMMARY
The Office Manager plays a key role in ensuring the effective operations of the program. The Office Manager is responsible for managing the filing system, responding to customer/tenant inquiries and complaints, managing the calendar for the office and administrative duties to support operational excellence for the program. Performs administrative duties as needed for management including report writing.
This position is ideally suited to an individual with strong organizational skills and previous property management experience who enjoys working in a dynamic environment.
ESSENTIAL FUNCTIONS
- Maintain the condition of the office and arranging for repairs
- Process invoicing for monthly rents invoices and grant billing
- Accept/process payments
- Process invoices from vendors
- Prepare bank deposits
- Assist in design and implementation of office policies
- Maintain and replenish office supplies, anticipating needs. Purchase supplies as required.
- Develop relationship and liaise with other agencies and businesses
- Maintain office equipment
- Track and assist with leases and; Use and Occupancy agreements
- Perform tenant interim and annual income recertifications as required
- Maintain databases and ensure information is uploaded to appropriate government programs
- Maintain petty cash, including co-pays for medication
- Ensure filing systems are maintained and up to date
- Maintain files and records according to HUD and Housing Authority’s filing guidelines, retention schedules and policies
- Ensure protection and security of files and confidential records
- Ensure compliance with all Housing Authority rules and regulations
- Perform other duties as assigned.
- Deep commitment to Roof Above core values
EDUCATION, EXPERIENCE AND SKILLS REQUIRED
- High School Diploma or Equivalent
- 3 years’ experience working in an administrative role
- Knowledge of office administration
- Property management experience
- Ability to successfully complete Section 8 and Public Housing training
- Ability to use a range of office software, including email, spreadsheets, and databases (experience with Microsoft Dynamics a plus)
- Able to produce business correspondence, proofread for grammar, spelling and punctuation with a high degree of accuracy
- Ability to maintain a high level of accuracy in preparing and entering data
- Excellent interpersonal skills
- Ability to set good boundaries with tenants and other customers
- Analytical and problem-solving skills
- Decision-making skills
- Effective verbal and written communication skills
- Attention to detail and high level of accuracy
- Effective organizational skills
- Ability to juggle multiple tasks and deadlines
PROGRAM OVERVIEW
SECU The Rise on Clanton is a permanent supportive housing program serving 88 chronically homeless men and women
WORKING ENVIRONMENT
In person presence in office required. Individuals must be able to work with limited supervision, embrace a fast-paced environment, and be comfortable de-escalating negative behaviors with diverse individuals including persons with mental illness and substance use issues.
OUR VALUES:
Heart for the Work
- We choose this work and embrace this place.
- We practice radical compassion.
- We each do our unique part to end homelessness.
Solution-Oriented
- Grounding ourselves in what we know, we imagine what is possible.
- We are intentional about getting the right people involved and we move towards effective action.
- We are exhaustive in our search for solutions.
Bring Our Best
- We practice self-care, self-awareness, and safety.
- We recognize what we need to let go of to move forward.
- We exercise diligence and grit.
Value Others
- We honor the profound worth of each life and our work reflects it.
- We meet people where they are and approach others with genuine curiosity.
- We know we can’t do it alone. We are stronger and smarter together.
Roof Above is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
