Office Manager

Office Manager

Are you looking for a different kind of place? Charlotte Heating & Air has been in business since 2009, founded out of a belief that heating and air companies should be run differently from what the founder, Keith, had experienced. We provide high quality HVAC products and services for our clients in the Charlotte area. We treat our employees as family to ensure that they have successful careers to build their lives on. Each employee enjoys the quality involvement of management, financial advice, and the supportive environment we provide for our employees. We are looking for a service dispatcher/Office Manager to join our team!

Qualified candidates will be reliable, self-motivated, a joy to work with, and organized. Able to work with and lead coworkers. Excellent time management, accuracy, and attention to detail are key in this role. We look forward to speaking with you!

Why work for Charlotte Heating & Air?

• Year-round employment
• Health savings account
• Paid Time Off
• Retirement Savings account with company match
• Financial Counseling
• Great company culture
• Annual company events
• 401k

Pay: $50-$65k per year - Depending on Experience

Hours: Monday - Friday 8:00am - 5:00pm

Location: Mint Hill, NC - There is potential for Hybrid work.

Primary Job Duties:

• Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standards
• Coach and mentor any employees struggling in their roles
• Answering telephone calls and emails from clients and scheduling as necessary
• Assigning and dispatching technicians for calls with appropriate follow-ups.
• Creating an office budget and ensuring all employees follow it
• Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as required
• Interviewing and training new office employees and organizing their employment paperwork
• Organizing maintenance companies to keep the office clean and safe and ensure its appliances are in good working order
• Reporting office progress to senior management and working with them to improve office operations and procedures

Qualifications:

• 3+ years of office management experience
• HVAC and/or Dispatch experience highly preferred
• Highly proficient in Microsoft Office Suite
• Comfortable with technology and new software.
• Excellent judgment, problem-solving, communication and interpersonal skills including ability to work with individuals at all levels of management and maintain confidentiality.
• Detail oriented and highly observant, ensuring office operations run smoothly at all times.
• Self-motivated, resourceful, reliable, and willing to work overtime as needed.
• Ability to organize, prioritize and accomplish multiple tasks.
• Positive, warm and empathetic to customers, business partners and employees.

***NO PHONE CALLS OR IN OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE ***