What we OFFER you:
Pay Range: $19.00 - $23.00/hr
- Full-Time
- Birthday Pay
- PTO after 90 days
- Parental Leave
- Paid Training
- Weekly pay
- 7 Paid Holidays
- Employee Relief Fund and PTO Gifting
- Education & Tuition Assistance
- Employee Discounts
- Employee Referral Bonus
- Career growth opportunity
Responsibilities:
- Administrative Management:
- Supervise daily administrative activities, including answering phones, managing emails, and coordinating office supplies.
- Oversee scheduling and calendar management for the team.
- Billing and Invoicing:
- Generate accurate invoices for clients and manage billing processes.
- Coordinate with the finance department to ensure timely and efficient financial transactions.
- Customer Relations:
- Provide excellent customer service by addressing inquiries, resolving issues, and maintaining positive client relationships.
- Collaborate with service and sales teams to ensure customer satisfaction.
- Team Coordination:
- Support the coordination of field technicians and office staff.
- Assist in the recruitment and onboarding process for new team members.
- Records Management:
- Maintain organized and up-to-date records, including client information, contracts, and employee records.
- Ensure compliance with company policies and procedures.
- Office Efficiency:
- Implement and streamline office processes to enhance overall efficiency.
- Identify areas for improvement and propose solutions.
- Proven experience as an Office Manager or in a similar administrative role.
- Knowledge of Plumbing, HVAC, or Electrical industry operations is a plus.
- Proficient in Microsoft Office Suite and other relevant software.
- Excellent organizational and multitasking skills.
- Strong communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- High attention to detail and problem-solving skills.
- Opportunities for professional development and growth.
- Positive and collaborative work environment.
- Full-time position with regular office hours.
Qualifications:
- 2+ years of administrative service experience.
- Plumbing Trade knowledge preferred.
- Service Titan experience preferred
- Detail-oriented, with superior organizational skills
- Multitasking and Time Management skills
- Ability to work independently to complete assignments.
- Strong written and verbal communication skills
- Good work ethic and willingness to learn new methods
- Work closely with vendors to retrieve quotes for customer estimates.
- Enter and track purchase orders and invoices.
- Order NOC and inspections and maintain the progress of jobs.
- Assist with the invoicing process, bookkeeping procedures and collections, preparation of estimates and service requests.
- Maintain office, plumbing Service jobs and estimate schedules, make any necessary scheduling adjustments with dispatch and coordinate directly with customers.
- Assist management with material orders and tracking.
- Provide support to plumbing field technicians.
- Track repairs and work completed in trade software, Service Titan.
- Work closely with plumbing service manager on all other administrative duties.