Address
Form of work15797BR
Office Manager
Kirkland
Washington
Job Description
Coldwell Banker Bain is currently seeking an Office Manager.
The Office Manager is responsible for supporting the Principal Managing Broker (PMB) in organizing & coordinating the operations of the branch office. Work in this role supports the branch and has responsibilities encompassing agent support, staff oversight, light accounting tasks, facilities, maintaining office records and communications between the branch and Support Services to ensure organizational effectiveness and efficiency. These responsibilities and duties may be updated or changed at any time to better support the needs of the branch and agents.
The Office Manager is very instrumental in the smooth operation of the office. The majority of the duties of this position must be performed without delay. This is a critical position affecting almost every aspect of the operation of the sales office. Essential Duties and Responsibilities (including but not limited to the following):
Managing Staff: Responsible for the general management, scheduling and development of Branch Office Staff office while driving consistency and excellence in supporting the independent contractor sales associates. This includes but is not limited to:
Recruiting, interviewing, hiring for all support staff positions
New staff orientation/training, staff meetings, etc
Ongoing training and development
Preparing staff schedules; managing vacation requests; reviewing and approving time cards
Providing coverage for vacation, sick days and leaves of absences on an as needed basis.
Mid-year and Annual performance reviews
General administrative responsibilities :
Manage administrative aspects of transactions including: process listings, sales and closings in our in-house accounting and file management systems, and maintain related records of listings, contracts and closings, review files to make certain that all necessary documents are submitted.
Agent Onboarding: Coordinate the onboarding support for newly affiliated sales associates to ensure they are set up on and understand Company systems.
Educate sales associates on office equipment, transaction processing and other office systems, provide consistent level of support in the processing of all sell/buy transactions.
Complete branch accounts payables and receivables, obtain necessary approvals and submit to accounting department.
Complete all office administration tasks, including general office and business supply orders, equipment maintenance, preparation and processing of new affiliation paperwork and licenses, maintain files and oversee general office appearance and repair issues.
Ensure all agents have a current real estate license. Notify branch manager if an agent has not renewed their license. Send renewed license to Licensing Department in a timely manner.
Company Initiatives/Agent Marketing Tools: Coordinate with local leadership and functional partners to align on upcoming company changes in tools, support, offering, etc. Act as a central point of contact to train on new tools, escalate issues and provide feedback to leadership. Includes but limited to:
Arrange trainings (partnering with applicable functional support) on all new to company agent tools.
Communication down the line of changes to tools, added offerings, changes to process, etc.
Escalate issues as needed to applicable departments
Assist agents with their web profile pages on branch and company websites.
Monitor office and agent profile pages to ensure proper representation.
Train agents on company tools to source their own marketing and advertising materials.
Troubleshoot basic issues with marketing tools & escalate unresolved issues to the company marketing department
Technology
Develop & maintain proficiency in all applicable office technology to effectively train others & act as the first line of contact for all branch technology issues. Troubleshoot basic issues & escalate unresolved issues to the Technology department. Ensure resolution of open issues.
Attend required & optional technology classes, online courses & participate in ongoing training for OMs and agents.
Maintain phone system for all new & existing employees & agents.
Provide back up support to the primary team member to ensure new employees & agents are set-up & trained on the network, email, phone/voicemail & all other applicable company technology.
Other duties as assigned.
Job Requirements:
Minimum of 3 years office management/supervisory experience preferred
Understanding of the real estate industry and its sales process preferred
Strong organization and time management skills with the ability to manage competing demands and prioritize work to meet deadlines in a fast-paced environment.
Strong attention to detail; ability to be highly accurate with critical information and be able to adapt during constant interruption of duties.
Exceptional numerical aptitude, analytical & problem-solving abilities.
Positive & productive attitude.
Ability to handle confidential information with discretion.
Intermediate knowledge of Windows operating system, Microsoft Office products (including Outlook, Word, Excel, PowerPoint, and Publisher), and Google Mail and Apps. Knowledge of social media and real estate specific software preferred.
This is an onsite position in the branch office and is not remote or hybrid.
#LI-DH1
Employment Type
Full-time
Company
Coldwell Banker Realty
About Us
Coldwell Banker® (https://www.coldwellbanker.com/) is one of the world’s leading brands for the sale of million-dollar-plus homes and one of the largest residential real estate brokerage franchisors, with approximately 2,800 franchise and company owned offices and over 99,000 independent sales associates in the United States, Canada and 40 other countries. Coldwell Banker is a subsidiary of Anywhere Real Estate Inc.
Anywhere Real Estate Inc. (http://www.anywhere.re/) (NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng)
The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories. Recognized for twelve consecutive years as one of the World’s Most Ethical Companies, Anywhere has also been designated a Great Place to Work four years in a row, named one of LinkedIn’s 2022 Top Companies in the U.S., and honored by Forbes as one of the World’s Best Employers 2022.
At Anywhere, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity – respecting backgrounds, cultures, perspectives.
You’ll find our commitment to diversity reflected in our achievements:
Forbes 2022 Best Employers for Diversity.
Forbes 2022 World’s Top Female Friendly Companies.
Recognized on the 2020 Human Rights Campaign Corporate Equality Index.
Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.
With diversity, we succeed together. We hope you’ll join us.
EEO Statement
EOE AA M/F/Vet/Disability
