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SalaryAbout Us
Leaders in recovery. Champions of hope.
Rosecrance is a private not-for-profit organization and nationally recognized leader in treating substance use and mental health disorders for children, adolescents, adults, and families. With nearly 60 locations in Illinois, Wisconsin, and Iowa, our physician-led team has developed an innovative, multidisciplinary, outcomes-informed approach.
Since 1916, our unmatched legacy as a proven behavioral healthcare leader is a source of hope and strength to those we serve and provides a roadmap for the best opportunity for lasting recovery. Rosecrance served nearly 50,000 clients last year.
Shift: Mon.-Fri.; 8-5
Job Requirements:
- High School diploma or GED
- Proficient with Microsoft Office
Qualifications:
- Strong Customer Service skills and customer service oriented.
- Work experience in a professional office setting (preferred.)
- Phone and/or reception experience.
- Organization and multi-tasking abilities.
- Ability to communicate effectively and efficiently.
- Must be able to work independently and with a team.
- General understanding of Substance Use Disorders/Mental Health Disorders (preferred.)
Essential Responsibilities:
- Work hours prescribed and any additional hours deemed necessary for the responsibilities assigned.
- Greet clients and visitors, collect and post payments.
- Maintain scheduling logs including referral and intake schedules.
- Answer and direct calls appropriately. Make reminder calls.
- Conduct financial interviews with clients, update and register clients in database.
- Maintain clinical file room, file paperwork as assigned.
- Review clinical data and communicate discrepancies with supervisor & counselors.
- Distribute clinical charts for the service each day.
- Maintain visitors log, prescription log and intake log.
- Open & close office per clinic protocol.
- Assist office support team as needed.
- Other responsibilities as assigned.
Benefits:
- Health insurance with multiple plan options to meet your needs
- Flexible Spending Account
- Health Savings Account with company contribution
- Dental insurance
- Vision insurance
- 401(k) plan with employer match and discretionary employer contribution
- Group Life Insurance including LTD and AD&D
- Tuition assistance (qualifications apply)
- Licensure/certification reimbursement (qualifications apply)
- Paid Time Off
- Referral program
- Wellness plan
Schedule: 8 hour shifts; Monday-Friday; 8AM-5PM
Work Location: Rosecrance Jackson New Life – Davenport, IA
Rosecrance is an equal opportunity employer.
Education
Preferred- High School or better
