North America Customer Service Parts Sales Leader

About Us:
BW Flexible Systems is a global manufacturer of packaging systems that fill and bag thousands of food and non-food products. Our packaging systems are designed and manufactured to maximize the efficiency and lifetime value of our customers' packaging lines. Our range of machinery includes form-fill-seal, feeding, bag filling and sealing, pouch-making equipment, flow-wrap, reclosable packaging solutions, palletizing, stretch-wrapping and more.
Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.
Job Description:
The North America Customer Service PartsSales Leader will create an inspired, proactive selling focused team. This leader actively works with various teams across the organization to deliver an exceptional experience for our customers. This role is a key stakeholder and engaged owner in furthering our mission to make it easy, deepen relationships, and maximize long term value for our team members, customers, and shareholders. The NA Customer Service Parts Sales Leader is responsible for providing insightful leadership by encouraging others to discover, develop and apply their talents enabling them to reach their full potential, and actively engages in our Lean journey by building and acting on continuous improvement and development opportunities.
JOB RESPONSIBILITIES

• Lead a team of CS Parts Sales Representatives through coaching, support, training, staffing, and conducting performance feedback in a customer focused environment.
• Participate and help facilitate the parts Mission Control Room meetings.
• Provide positive insightful leadership to the team members responsible for Parts Sales performance and work with team to meet objectives.
• Interact directly with customers as a member of the team.
• Develop and implement creative and engaging incentive, motivation, and recognition tools to meet the financial plan.
• Communicate and coordinate efforts with all other areas within the Customer Value Stream and within the company to ensure that we deliver an exceptional customer experience.
• Ensure team is actively engaged in communicating with all areas within CS Value Stream and company.
• Create reports as required for data analysis, research and pricing.
• Lead and coach remote team members in all North American BW Flexible Systems locations.
• Responsible for key metrics pertaining to Parts Sales.
• Prepare budgets for the parts team.
• Support and participate in BWFS meetings as required.
• Invested member of the CS Leadership Team.
• Works with marketing to provide proactive communications to our customers.
• Responsibility for all Total Cost of Ownership (TCO) program accounts and communications with customers to grow that segment of the parts business.
• Leverage business intelligence tools to analyze trends, business opportunities and account activity.
• Subject to business calls outside of normal business hours
• Ability to travel 2-30% domestic and internationally.
• Other responsibilities as needed or assigned.

BASIC QUALIFICATIONS:

• Bachelor's degree with minimum 5 years related experience OR High School diploma or equivalent with minimum 10 years related experience
• 2+ years leadership experience
• Must have a valid US driver's license and good driving record and ability to obtain a passport

At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.
Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.
Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.
Company:
BW Flexible Systems