Inbound Sales Representative & Customer Service

Charleston Harbor Tours & Events is the best way to experience all of the beauty, history, and romantic appeal of the largest and most storied city in South Carolina. Offering a wide variety of cruise options on Charleston Harbor to an array of sightseeing tours and carriage rides on land, Charleston Tours & Events shows you all of the best of Charleston.

We are a locally owned, small family business tour operator offering boat and bus based tours as well as private events and charters. We operate in Charleston and have Boat Tour operations in 3 other cities.

This Inbound Sales& Customer Service position serves as one of our crucial points of contact for coordinating daily communications and reservations for guests, as well as helping information flow accurately between customer support, guests, and marine & tour guide guide crews for all cities where we operate.

The successful candidate will be able to accurately describe and sell tours in addition to being personable and enjoy helping people.

We embrace a positive and proactive Customer Service approach and are seeking a passionate hospitality professional to join our team!

SIGN ON BONUS - $500*

Job Duties include:

• Thorough knowledge of all 4 markets and all tour products offered.
• Working with bus Tour Guides to keep guest manifests up to date, and support any daily issues they have in the field.
• Working directly with customers and hotel/hospitality partners on taking reservations and selling tours.
• Providing phone, email and text based customer support for tour sales for both the bus and boat tour based divisions of the company.
• Working some shifts assigned to our in person ticket kiosk in Charleston located at our main vessel departure location.

We are one of the top rated tour operators in Charleston offering sightseeing tours in 25 passenger mini buses, harbor tours, sailing excursions, as well as private charters and events.

Qualifications Required:

• Ability to juggle many tasks and deal with different personalities at one time
• Customer Service experience and a passion for working in Customer Service
• Friendly and professional phone demeanor
• Interest in working in the hospitality industry and knowledge of the Charleston area
• Computer skills: ability to use the MS office suite and navigate the internet, as well as learn our specific Point of Sale and reservations programs systems.
• Understanding of and ability to engage in proper business phone etiquette

Preferred Qualifications

• A minimum 2 years experience in Customer Service, Charleston specific tourism related experience is a plus!
• Previous Hospitality or Call Center experience
• Minimum of Associates Degree

The position pays $17.00 - 20.00 an hour to start based on experience. Discounts and free admission to many area attractions, as well as to company tours and events are employment perks! Casual, fun company focused on creating great guest experiences. Company subsidized Health, Dental & Vision insurance plus Paid time off for full time non seasonal employees.

Submit a cover letter or statement of interest in the position along with your resume!

This position will be a mix of office and in person shifts at the ticket kiosk.

*Sign on Bonus payable at 90 days of employment

Benefit Conditions:

• Only full-time employees eligible

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Rotating weekends
• Weekends as needed

Work setting:

• In-person
• Office

Education:

• Associate (Preferred)

Experience:

• Customer Service: 4 years (Required)

Ability to Relocate:

• Charleston, SC 29403: Relocate before starting work (Required)

Work Location: In person