Customer Service Representative

Job Title: Customer Service Representative - Appliance Repair Company


Company Overview:
Join our dynamic team at Preferred Appliance Sales and Repair! A leading appliance repair company committed to delivering exceptional service to our customers. We differ from other repair companies in our area because we also sell appliances! We take pride in our commitment to quality repairs and customer satisfaction. If you're passionate about providing outstanding Customer Service and enjoy working in a fast-paced environment, we want you to be part of our team!

Position: Customer Service Representative


Location: 1992 Old Trolley Rd Summerville, SC


Responsibilities:

1. Answering Customer Inquiries:
   • Respond promptly and professionally to customer inquiries via phone, email, or chat.
   • Provide accurate information regarding our appliance repair services, pricing, and scheduling.
2. Warranty Work Handling:
   • Process warranty claims and assist customers in understanding their warranty coverage.
   • Coordinate with the technical team to ensure timely and effective warranty repairs.
3. Technician Support:
   • Assist technicians with work orders, ensuring they have all necessary information and resources.
   • Communicate with technicians in the field to provide support and resolve any issues.
4. Property Management Collaboration:
   • Work closely with property management companies to schedule and coordinate appliance repairs for rental properties.
   • Maintain positive relationships with property managers and address their specific needs.
5. Scheduling and Dispatching:
   • Efficiently schedule appointments for appliance repairs, considering technician availability and customer preferences.
   • Dispatch technicians to job sites, ensuring timely arrivals and effective use of resources.

Requirements:

• Proven experience in a Customer Service role, preferably in the appliance repair industry.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Familiarity with common appliances and their repair processes.
• Ability to handle high call volumes and stressful situations with professionalism.

Preferred Qualifications:

• Experience with CRM software and service management tools.
• Knowledge of warranty processes and procedures.
• Previous experience working with property management companies.

Benefits:

• Competitive salary based on experience.
• 401(k) matching retirement plan.
• Paid time off and holidays.
• Opportunities for professional development and advancement within the company.

How to Apply:
If you are enthusiastic about providing top-notch Customer Service and contributing to the success of our appliance repair company, please submit your resume and a cover letter explaining your relevant experience. Please include "Customer Service Representative Application - [Your Name]" in the subject line.
Preferred Appliance is an equal opportunity employer. We encourage candidates of all backgrounds to apply.