New Patient Coordinator

Purpose:

The New Patient Coordinator – Appointment Scheduling position is responsible for scheduling New Patient appointments in the appropriate software program. The position also processes related paperwork, makes the initial request for a referral and for necessary medical records, and may be expected to perform other clerical work.

Responsibilities/Essential Functions:

· Answers all incoming phone calls for New Patient appointments in a timely and courteous manner.

· Schedules / reschedules New Patient appointments in a timely and efficient manner.

· Effectively handles initial conversations with patients regarding financial matter with tact and diplomacy, ensuring the highest level of confidentiality.

· Requests initial referral / authorization and medical records for New Patient packets. Prepares and mails thank-you letters and New Patient packets in a timely and professional manner.

· Continually updates patient chart information for expired, PRN, and discharged patients, and provides list to billing office in a timely manner. Effectively maintains manual files on patient status changes and notes in chart if patient is in a skilled nursing facility.

· Accurately processes and closes accounts for New Patients not presenting for treatment.

· Effectively participates in marketing / outreach efforts to referring physician offices and outside office staff.

· Ensure plants / flowers are ordered for expired patients, as appropriate.

· Accurately updates forms for department and orders supplies as needed.

· Cross-trains in all other New Patient Department positions; maintains a strong working knowledge of each position.

· Effectively performs other clerical duties as assigned.

Experience, Qualifications/Education:

· High school diploma or equivalent required

· Zero to two years related work experience or training; strong customer service background, preferably in healthcare environment Strong customer service background, preferably in health care environment Experience with orientation and training

· Knowledge of computer/telephony support, preferably in a health care environment

· Excellent verbal communication skills

· Competence with computer processing functions and other standard office equipment

· Ability to manage and prioritize multiple tasks

· Ability to calmly and professionally resolve customer issues with diplomacy and tact

· Ability to work independently with minimal supervision

· Strong organizational skills

Working Conditions:

· This position functions primarily indoors in a medical / business environment. Employee may be subject to blood borne pathogens, radiation, bio waste and other medically-related factors, with exposure to moderate noise levels.

· Visual acuity to read and compute screen and paper documents; close and distance vision, peripheral vision depth perception, ability to adjust focus; hearing acuity to converse with staff and customers;ability to walk, stoop, bend, kneel, and lift and move 25 pounds on a regular basis; ability to sit for hours at a time. Employee will be exposed to moderate noise levels, interruptions, and occasionally asked to work evening and weekends as needed.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Oncology

Schedule:

• Monday to Friday

Experience:

• Scheduling New Patients: 1 year (Required)

Ability to Relocate:

• Murrieta, CA: Relocate before starting work (Required)

Work Location: In person