- Develop and deploy the network and firewall configuration to support the solution sold
- Write and review MOPs as a part of the TierPoint change management process
- Provide clear, accurate and timely communications with customers and project management
- Work in a team environment and complete needed tasks to help the projects meet the forecast timelines
- Provide documentation to accurately reflect the as-built of the solution design
- Provide customers with support, ideas and best practices to improve the delivery of their service
- Alert management and Project Management of any issues identified that would impact the delivery of services.
- Provide support and guidance for delivered environments to Support Teams as needed
- Provides quality internal and external customer service surrounding the Company values.
- Other duties as assigned.
- 2+ years of configuration experience on network and security equipment
- 2+ years configuration experience and strong understanding of core networking technologies including:
- BGP (service provider level configuration)
- Routing and switching infrastructure from Cisco, Juniper, etc.
- Cisco 7600/6500 series
- Cisco Nexus data center switching platforms
- Layer 2 technologies such as Spanning Tree, STP, RSTP, etc.
- 2+ years of experience with network security technologies, advanced configuration and best practices in one or more of the below platforms:
- Cisco ASA
- Fortinet FortiGate
- Palo Alto
- Strong troubleshooting skills utilizing packet capture/analysis packages such as Omnipeek, Wireshark, etc.…
- Experience writing design and implementation documents, Visio drawings, process documents, customer statements of work, etc.
- Adequate professional experience and knowledge to perform Job Responsibilities
- Excellent verbal, written, and interpersonal skills
- Ability to prioritize and organize effectively
- Ability to work on multiple projects simultaneously
- Ability to work both independently and with others
- Ability to operate in a fast-moving, team-oriented, collaborative environment with tight deadlines
- Proficiency in using MS Office Suite and Windows-based computer applications
Preferred Experience
- Obtained or willing to obtain relevant industry certifications (CCNA, CCNP, etc.)
- Experience supporting large scale data center infrastructure environments
- Recent experience with network virtualization technologies such as virtual firewalls, virtual load balancers, MPLS VRFs, Nexus 1000V, etc.
- Experience supporting the networking requirements for Multi-tenant environments.
- 1+ years of support and design of load balancer implementations including:
- F5 LTM & GTM, V-Shield, Brocade, Riverbed, A10
- Experience and knowledge of network monitoring/management technologies
- SNMP, Netflow, syslog, monitoring applications, etc.
- Possess advanced knowledge to be responsible to work on and/or assist with more complex implementations and/or problem resolution
- Experience of DNS
- Prior experience particularly in the data center industry
Working Conditions
- Remote or Office environment