National Food Service Account Manager Snap

Bon Appetit
Position Title: National Food Service Account Manager SNAP
Salary: 120,000-135,000

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract Food Service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

As a Director of Client Relations, you will assume a strategic leadership role in fostering and enhancing exceptional client relationships within the North America (NAMER) region. Your primary focus will be to champion seamless collaboration between clients and various lines of business. This role requires a high level of expertise in client management, an executive presence, and a dedication to delivering exemplary client experiences.
If you are a highly motivated and skilled professional who is passionate about elevating client satisfaction, and you meet the qualifications outlined below, we invite you to join our dynamic team. As the Director of Client Relations, you will have the opportunity to drive our continued success and growth in the Food Service industry.

Position Objectives:

In the performance of their respective tasks and duties, all employees are expected to conform to the following:
Perform high-quality work within established deadlines with the ability to work both independently and as part of a team.
Interact professionally with colleagues, clients, and external partners.
Demonstrate effective collaboration and communication with internal teams and other organizations

Major Duties, Functions, Tasks

1. Strengthen Client Relationships:

a. a. Serve as the primary point of contact for client initiatives and promptly address any issues to maintain strong and positive client relationships.
b. b. Foster continuous communication and engagement with regional clients and stakeholders, effectively addressing their needs and concerns.
c. Act as the senior client advocate, resolving critical client issues by leveraging appropriate resources and providing exceptional customer service.

2. Drive Client Satisfaction and Loyalty:

a. Ensure national client needs are met, reports are completed on time, and client meetings are conducted regularly to enhance customer satisfaction.
b. Monitor employee engagement levels and promote behaviors that align with Client’s overall goals, contributing to improved client experiences.
c. Emphasize overall client satisfaction, earning client references and participation in case studies to showcase our exceptional service.

3. Drive Business Growth and Efficiency:

a. Review and provide clear explanations of Statements of Work (SOW) and Master Service Agreements (MSA) for all sectors, supporting new business opportunities.
b. Collaborate with cross-functional team members to translate business needs and product requirements into innovative solutions that drive customer growth.
c. Present efficiencies and cost reduction ideas to upper management, contributing to the company's overall success and profitability.

4. Ensure Financial Accountability and Compliance:

a. Collaborate with the Financial Analyst to oversee NAMER finance and invoicing, confirming that all sites meet financial goals or better on a monthly basis.
b. Manage budgets in coordination with sectors and ensure accurate invoicing against budgets and headcounts, maintaining financial stability.
c. Monitor Client’s pre-approved travel budget, ensuring it stays on target or below to optimize cost-effectiveness.
Note: Job duties are subject to change as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*
Bachelor's degree in a related field (MBA preferred).

• 7+ years of client relationship management experience within the Food Service industry, specifically working with tech companies.
• Proven ability to develop new relationships with internal business units, drive progress on strategic goals, and uncover new opportunities within large organizations.
• Demonstrated ability to make decisions and solve problems with minimal guidance, balancing the needs of the customer and Compass Group for positive outcomes.
• Executive-level presence with effective written and verbal communication skills.
• Track record of developing customer trust, driving customer allegiance, and expanding customer footprint.
• Strong organizational skills with the ability to handle multiple tasks and priorities effectively.
• Excellent interpersonal, self-motivational, and negotiating skills.

Apply to Bon Appetit today!
Bon Appetit is a member of Compass Group USA.
Click here to Learn More about the Compass Story
Associates at Bon Appetit are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
Bon Appetit maintains a drug-free workplace.
Req ID: 1274817
Bon Appetit
BRYAN GONI

Job Type: Full-time

Pay: $120,000.00 - $135,000.00 per year