Crane/Heavy Equipment Technical Support Representative

Job Title: Crane/HeavyEquipment Technical Support Representative
Department: Technical Support Center
Reports to: Technical Support Supervisor
Classification: Full-time, In-office, Non-Exempt

SUMMARY:
This position is responsible for providing technical troubleshooting assistance, parts look up assistance, and general after sales crane support for the entire Tadano product line to technicians, distributors, customers, and end users in the Tadano Pan Americas service region.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide operator assistance for the various models for set up, configuration, and basic operation assistance via phone, email, text, or video chat.
• Provide technical part information and documentation for both internal and external customers.
• Provide technical troubleshooting assistance of hydraulic, electronic, pneumatic, mechanical, and powertrain systems, including component location, access, tear down, repair, reassembly, functions testing, proper tool use, and any health, safety, and environmental concerns that may arise during the scope of assistance via phone, email, text, or video chat.
• Serve as liaison for the company to help provide the technician, distributor, customer or end user with the needed information, goods, and services that Tadano provides across all models.
• Assist parts administration staff with programming of components for delivery to the technician, distributor, customer, or end user.
• Participate in groups, meetings, and training sessions in order to ensure top tier customer service is being provided.

NOTE: This job description represents the essential functions of the position but is not all inclusive. Additional duties reasonably related to the position may be assigned.

QUALIFICATIONS:

• Minimum of a High School diploma or GED equivalent
• 5 year minimum of relevant experience in hydraulic, electronic, pneumatic, mechanical, and powertrain systems
• 1-3 years of customer service, teamwork and verbal/written communication skills
• Ability to read and interpret hydraulic, electric, and pneumatic schematics, ideally with prior knowledge of DIN, ISO, SAE, and JIS standards.
• Some travel required.

SPECIAL JOB CHARACTERISTICS:

• Verbal and written communication skills.
• Interpersonal, negotiation, and conflict resolution skills.
• Organizational skills and attention to detail.
• Time management skills.
• Analytical and problem-solving skills.
• Ability to prioritize tasks and adapt.
• Ability to act with integrity, professionalism, and confidentiality.
• Basic understanding of Microsoft Office Suite or related software, Salesforce, and SAP.
• Working knowledge of product safety and equipment standards as applicable

PHYSICAL REQUIREMENTS:

• Must be able to remain in a stationary position 50% of the time.
• Constantly operates a computer and other office productivity machinery.
• The person in this position frequently communicates with a wide variety of individuals who have inquiries about crane parts. Must be able to exchange accurate information in these situations.

APPLICATION INSTRUCTIONS: To apply for this position, please visit Tadano Pan America’s job board at https://tadanoamericas.com/uscan/en/about/careers/ RESUMES ACCEPTED UNTIL FILLED.

Tadano Pan America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.