Membership And Program Coordinator

POSITION SUMMARY:

These general functions will be carried out in keeping with the Goals, Policies and Mission of the YMCA of the East Bay. The Membership/Program Coordinator ensures that all membership records are properly maintained, membership systems are maintained and potential and current members are receiving excellent service. This position will assist with membership sales and retention, and will support the Fitness department as needed.

ESSENTIAL FUNCTIONS:

1. Be an advocate and key leader for exceptional customer service and communication in the branch.
2. Maintain accurate records for all membership enrollment.
3. Serve as the subject matter expert of all procedures of member service and Program registration.
4. Resolve member problems within policy guidelines.
5. Coordinate information between Member Services, Fitness, and other departments.
6. Review and evaluate all current systems and make recommendations for improvements to the Director staff.
7. Identify problem areas affecting the Member Services and Fitness areas and bring them to the attention of the Director staff.
8. Ensure the smooth operation of all fitness areas. Conduct regular walk throughs to ensure that all fitness areas are properly maintained.
9. Support the Fitness department by helping with class instruction, fitness coaching, etc.
10. Attend meetings and trainings as required.
11. Assist with recruitment and retention of members.
12. Assist with promotional, marketing and public relations activities related to membership.
13. Develop and distribute member communications as necessary.
14. Assist in the management of front desk operations ensuring efficient administrative processes.
15. Assist with membership sales by conducting tours for potential new members.
16. Support and implement member engagement events and promotional activities.
17. Assist with the preparation and monitoring of membership budget.
18. Assist in YMCA fund raising activities and special events.
19. Special projects and other duties as assigned.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.