The Member Care Assistant trains or re-trains PCW’s to complete clients personal cares, basic housekeeping and client specific duties. They carry out responsibilities training and performing in the following functional areas: client safety, bathing, toileting, transfer assistance, meal preparation, cleaning/housekeeping, companionship, shopping, transporting clients, and running errands. The Member Care Assistant will also be trained on the scheduling role.

ESSENTIAL FUNCTIONS AND DESIRED OUTCOMES:

• Maintains consumer health by performing or training on activities of daily living to include, but not limited to: bathing, grooming, toileting, and transfer assistance.
• Communicates any arising issues to Home Care Area Administrator and/or Supportive Home Care Supervisor to ensure prompt addressing.
• Ensures proper care of client by following procedures and treatments as described in the Plan of Care.
• Train and supervise on the Electronic Visit Verification system while doing On the Job Training in the field.
• Ensure proper HIPPA practices are in place.
• Prepares and serves meals by following general nutritional guidelines, menus, individual dietary restrictions, needs and preferences to ensure client health.
• Follows safety and regulatory procedures in all areas of food preparation, serving of meals, clean up and other related activities.
• Provides personal cares as directed by individual needs in a client specific manner.
• Responds promptly and competently in emergency situations.
• Maintains a sanitary and clean work area to ensure a safe, healthy, and welcoming environment.
• Supervises the safety of clients and PCW’s while allowing maximum independence and participation in daily living activities.
• Ensures the health, safety, and wellbeing of the client through assistance/training with household care/hygiene and homemaking duties to include but not limited to dusting, vacuuming, disposal of garbage, and cleaning.
• Carries out client specific duties as assigned and directed by the supervisor.
• Utilize and maintain the Scheduling Software Program leading to appropriate Client Care, accurate schedules, increased internal and external customer satisfaction and efficient billing practices.
• Subject to on call responsibilities for evenings, weekends, and holidays on an established rotation schedule.
• Act as an Ambassador for the Home Care program and Clarity Care as a whole. Excellent Client Service Skills are a necessity.
• Listen and respond to internal and external customers’ needs and concerns in a professional manner. Work with the Team to politely resolve such. Document these events as well.
• Clients are to receive services; Clients are not to be left unattended. You are heavily relied upon to ensure Clients receive services.
• Other duties as assigned.

GENERAL EMPLOYMENT CONDUCT & RESPONSIBILITIES:

• Promotes and encourages the organization’s mission, vision, values, and philosophy.
• Adheres to the organization’s code of conduct, standards, policies, procedures, and appropriately brings to management’s attention actual and potential violations.
• Acts with integrity and maintains a professional image within the organization and throughout the community.
• Acts as a team member within the department and organization to assist in accomplishing goals and objectives.
• Maintains good attendance on the job and attends continuing education, training and meetings as scheduled.
• Cooperates with supervisors and all levels of management involved in evaluating, delegating, and improving performance.
• Exercises good judgment, decision making, and regard for safety within all aspects of performing job duties.
• Communicates effectively, efficiently and ensures all information is transmitted appropriately. Understands, gives, reads, and follows written, verbal, or demonstrated instruction.
• Appropriately requests and extends assistance, learns, prioritize tasks, independently assess situations, problem-solves, multi-tasks, and appropriately respond to challenges.
• Achieves expected outcomes to meet organizational goals.
• Possess physical aptitudes and capabilities that will enable performance of the job to include: ability to stoop, stand, pull, push, hear, see, kneel, walk, grasp, reach, talk, and lift at least 35 pounds.
• Ability to multi-task and ability to work in a fast paced environment.

• Must be a certified Personal Care Worker, or have previous experience providing personal cares and ability to successfully complete Personal Care Worker orientation.
• One year of home care experience.
• Must possess a high school diploma/equivalent and/or related work/life experience.
• Must be at least 18 years of age.
• Must possess a valid WI driver’s license, and ability to meet agency driving standards.
• Must provide proof of auto insurance.
• Must pass a periodic WI Caregiver Background Checks including Department of Justice Criminal Record Checks, and/or that of previous states of residence.