Member Care Specialist

We have full and part time openings for Member Care Center Member Care Representative (MCR) in Manitowoc who is the first and last impression of the credit union and has the opportunity to provide friendly, professional, and confidential member service using remote delivery channels. Our MCR will act as a trusted adviser and have exceptional service and sales skills to build strong relationships and loyalty and engage with our member/guests via telephone or Personal Teller Machines (PTM's) to understand their needs and process their service requests and transactions while minimizing wait times.

Our Member Care Center MCR will foster our “United For You” service promise which requires taking personal responsibility for providing outstanding member service that builds loyalty and supports a service selling environment. Our Member Care Center MCR will also work collaboratively to foster a culture that encourages diversity and independent thinking to meet or exceed UnitedOne’s mission, strategic objectives, and promote the overall success of the credit union.

• Must have a high school diploma and exceptional member service experience.
• Must effectively uncover member needs by and offer products and services that provide value to the member/prospective members.
• Must possess strong listening skills and be able to focus, paraphrase, and empathize, with others
• Must possess exceptional member service and sales skills with an emphasis on exceeding expectations.
• Must possess an enthusiastic, positive attitude and work ethic and genuinely enjoy working with people.
• Must be a strong and active member of a service and sales team and believe in collaboration.
• Must maintain confidentiality, be security conscious, and pay close attention to details.

To apply to work for a great organization that provides more than competitive pay and benefits please complete an application online.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to Relocate:

• Manitowoc, WI 54220: Relocate before starting work (Required)

Work Location: In person