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SalaryClarity Care: Positions with a Purpose! Exceptional people, extraordinary care!
Responsibilities:
Our Mission:
The Member Care Scheduler will serve Home Care and Community Supported Living Members who are frail elders, persons with physical disabilities, and/or persons with intellectual/developmental disabilities. The goal for you and your Team is to ensure that these Members receive the services that are authorized for them, which promote their overall well-being. Also, the goal for you and your Team is to ensure that Clarity Care’s promise to provide high-quality care is being met.
Responsibilities:
- Understand the Members, their Assessment, their Needs, and Outcomes.
- Utilize and maintain the Scheduling Software Program leading to appropriate Member Care, accurate schedules, increased internal and external customer satisfaction, and efficient billing practices.
- Develop and maintain Home Care and Community Supported Living schedules to meet Member’s needs on a bi-weekly rotation. Schedules must match authorized services.
- Members are to receive services; Members are not to be left unattended. The Member Care Scheduler is heavily relied upon to ensure Clients receive services.
- Ability to multi-task and ability to work in a fast-paced environment with excellent internal and external customer service skills.
- Answer phones and text messages with professionalism and respond appropriately to the needs of our internal and external customers.
- Assist with maintaining and updating employee exceptions on a daily basis.
- As Member conditions change, maintain and update all systems, processes, computer applications, and documentation, including Schedules. Such changes may require a change to the caregiver/employee Information/Schedules as well.
- Listen and respond to internal and external customers’ needs and concerns in a professional manner. Work with the Team to politely resolve such.
- Develop and maintain an on-call schedule for direct care employees, must meet on-call expectations.
- On-call responsibilities for evenings, weekends, and holidays on an established rotation schedule.
- Promote and encourage the organization’s mission, vision, values, and philosophy.
- Adhere to the organization’s code of conduct, standards, policies, and procedures.
- Maintain and promote a professional image within the organization and throughout the community.
- Appropriately bring to management’s attention actual or potential violations of Clarity Care’s code of conduct, standards, policies, and/or procedures.
- Act as a team member within the department and organization to assist in accomplishing goals and objectives.
- Possess leadership and people skills to plan, organize, motivate, monitor, and direct the work and any workers that might be assigned.
- Attendance on the job, continuous education, training, and meetings as scheduled.
- Cooperate with supervisors and all levels of management involved in delegating, evaluating, and improving performance.
- Exercise good judgment, decision-making, and regard for safety within all aspects of the job and performance.
- Demonstrate ability to communicate effectively and efficiently, understand, give, read, and/or follow written, verbal, or demonstrated instruction, and ensure all information is transmitted appropriately.
- Demonstrate ability to request and extend assistance, learn, be a team player, prioritize tasks, independently assess situations, problem-solve, multi-task in many environments, and appropriately respond to challenges.
- Demonstrate excellent customer service skills to internal and external customers.
- Continue to improve processes and fulfill other outcomes to meet organizational goals.
Our Mission:
Clarity Care is an organization devoted to helping those in our communities to be their best self. To make this happen we need YOU to help us deliver our mission and give people the quality of life they so deserve.
About Clarity Care:
We know you want to apply so here’s how:
Apply online at www.claritycare.org/apply or call us at: 920-236-6560 x 1415
About Clarity Care:
Clarity Care, Inc. is dedicated to providing care and services to individuals with acute, chronic or long-term conditions, including those with disabilities and special needs. From in-home healthcare, to 55+ living options, to employment services, we enable our clients to feel in control of their lives and remain an active part of the community. We treat all of our clients as if they were our family members, often providing them with the assistance needed to gain a level of independence.
