Medical Records Coordinator

Under the direction of the Business Office Manager, the Medical Records Clerk is responsible for organizing and maintaining the medical record system. Monitors patients’ Medical Records status and location throughout the surgery center and analyzes charts after surgery. This position will also learn other Business Office roles such as a Receptionist to help manage our front desk and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

Responsibilities

1. Provides regular communication and feedback to supervisor.

2. Demonstrates the ability to effectively communicate with others, including physician offices, insurance companies, patients, co-workers, and others about insurance benefits and costs associated to procedures.

3. Demonstrate proactive approach to problem identification and solutions.

4. Works well with others.

5. Demonstrate appropriate time management skills, prioritization and task completion.

6. Acts in a way that demonstrates our responsibility to be reliable and prompt.

7. Ability to handle multiple assignments or pieces of work at one time. The capability of working within a stressful environment under consistent deadlines, pressures and interruptions.

8. Demonstrates the ability to cope with and manage change.

9. Demonstrates an exceptional grasp of required skills including: detail-oriented, commitment to accuracy, able to anticipate needs before they become critical.

10. Taking prompt and decisive action to produce service levels beyond what is minimally required in the job; Acting without prompting; regularly volunteer’s individual energy to a situation.

11. Achieves performance excellence through skills of organization; able to create successful work flow processes; reliable in all areas of work.

12. Seeks opportunities to accept ideas and help from co-workers to accomplish work goals; Willingness to share credit; Appreciates differences in personalities; actively seeks out opinions from others and honors them in decision making.

13. Assumes all other duties and responsibilities.

Skills

RISE – The extent to which an employee demonstrates participation in the RISE Program

· RespectCaring - Demonstrating an awareness for compassion toward all stakeholders

· Integrity - Being true to what we say we believe in, doing what we say we will do and adhering to our commitments

· Stewardship - Responsibility to properly utilize and develop our people. Property and assets while fostering a safe and secure environment

· Efficiency - Appropriate identification, selection and management of all resources to ensure excellent clinical and financial outcomes

• Quality – The extent to which an employee’s work is accurate, thorough and neat.
• Productivity – The extent to which an employee produces a significant volume of work efficiently in a specified period of time.
• Job Knowledge – The extent to which an employee possesses the practical/technical knowledge required on the job as evidenced by the annual competency assessment
• Reliability – The extent to which an employee can be relied upon regarding task completion and follow-up.
• Attendance – The extent to which an employee is punctual, observes prescribed work break/meal periods and has an acceptable overall attendance record.
• Independence – The extent to which an employee performs work with little or no supervision.
• Creativity – The extent to which an employee proposes ideas, finds new and better ways of doing things.
• Initiative – The extent to which an employee seeks out new assignments and assumes additional duties when necessary.
• Adherence to Policy – The extent to which an employee follows safety and conduct rules, other regulations and adheres to company policies. (Compliance, Risk, Safety, Infection Control, Sentinel Events, Abuse, etc.)
• Interpersonal Relationships – The extent to which an employee is willing and demonstrates the ability to cooperate, work and communicate with coworkers, supervisors, subordinates and/or outside contacts.
• Judgment – The extent to which an employee demonstrates proper judgment and decision-making skills when necessary.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person