Medical Records Specialist

Summary

This customer service position will provide multi-media support to the DF Plastic Surgery ACU physicians, and staff. Primarily receiving and responding to telecommunications and MiChart notifications requesting more information or Medical Records on scheduled patients.

This position will assess the medical record needs of the specific service areas utilizing the highest standards of customer service delivery, work collaboratively with all members of the DF Plastic Surgery ACU; physicians, registered nurses, OR schedulers, medical assistants and clerical staff in the delivery of care to patients and families.

Major areas of responsibility: Ensuring that the physicians and services have all outside records needed prior to seeing a new patient. Sweeping all Medical Records, from the fax servers, into MiChart. Setting and following the standard for media tab labeling in MiChart to ensure all areas can easily locate records. Primary owner of the Medial Records pool for the ACU. Transcribing all referrals into MiChart. Commitment to continuous quality improvement initiatives which may include attending monthly clinic, front desk or call center meetings.

This position will also be fully trained as a clerical check in/out team member and surgery scheduling to back up both areas when needed. This will include scheduling all patient appointment types for the ACU, working work queues and using templates to route nursing messages.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

Required Qualifications*

• High school diploma or an equivalent combination of education
• 3-4 years of experience
• At least 12 months of customer service experience, including clerical roles and preferrable surgery scheduling roles.
• Demonstrated call quality and customer service delivery excellence.
• Fully knowledgeable about UMHS organization, physicians and services.
• Basic understanding of managed care and indemnity payer referral and authorization requirements.
• Intermediate competency with desktop software including accurate typing speed of 50 wpm.
• Demonstrated competency with front desk operations, scheduling, and information retrieval systems and applications, including MiChart scheduling and working with in baskets and pools.
• Familiar with Outlook e-mail systems and fax servers including creating personal folders, utilizing templates, accessing proxy lists, e-mail communication protocol and grammatically correct writing.
• Basic medical terminology is necessary.
• Demonstrated friendly, warm, articulate telephone manner with a clear, well-modulated speaking voice.
• Strong interpersonal and communication skills are necessary.
• Ability to manage stress effectively.
• Demonstrated competency to cross cover in two or more service areas.

Desired Qualifications*

• EPIC/MiChart experience.
• Familiarity with obtaining Medical Records and professional medical billing.
• Experience working within a large, complex health care setting.
• Prior experience performing complex scheduling.
• Ability to understand medical documentation and general knowledge of medical terminology.
• Knowledge of university policies & procedures.

Work Schedule

Shift/Days: Monday-Friday, 8:00 am/8:30 am - 5:00 pm

Additional Information

General supervision will be received from the DF Plastic Surgery ACU Manager, Clerical Lead and Scheduling Lead.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.