Medical Receptionist/Front Office Specialist

Position Summary:

The Medical Receptionist/Front Office Specialist at peakMEDIQ Occupational Medicine is responsible for providing exceptional patient and client experiences by managing all front office tasks, including patient registration, appointment scheduling, phone support, and overall coordination of patient care. This individual will act as the first point of contact for patients, clients, and visitors, ensuring a welcoming and efficient environment in our medical facility.

Pay Range $18.50 - $21 per Hour

Employee Benefits:

At PeakMedIQ we believe in taking care of our employees and ensuring their well-being. We are proud to offer a benefits package designed to enhance both your professional and personal life. Here's what you can look forward to when you join our team:

1. Paid Time Off (PTO): We understand the importance of work-life balance. Our generous PTO policy allows you to take time off to recharge, relax, and spend quality time with your loved ones.
2. Paid Holidays: We recognize the significance of holidays in your life. In addition to standard holidays, we provide paid time off for holidays, including the day after Thanksgiving, giving you extended time to celebrate and enjoy with your family and friends.
3. Medical, Dental, and Vision Coverage: Your health is our priority. We offer medical, dental, and vision insurance options to ensure you and your family have access to healthcare.
4. Performance Bonuses: Hard work and dedication deserve recognition. Our performance bonus program rewards your exceptional contributions, motivating you to excel and achieve your professional goals.
5. Employee Assistance Program (EAP): We understand that life can present challenges. Our EAP provides you with confidential access to resources and support, helping you navigate personal and professional challenges effectively.

These benefits are just a part of our commitment to creating a positive and supportive work environment. At PeakMedIQ Occupational Medicine, we value your well-being and are dedicated to fostering your growth and success.

Primary Duties and Responsibilities:

1. Greet patients, clients, and visitors upon arrival, providing a warm and professional welcome to the practice.
2. Register new patients and clients by collecting necessary demographic, insurance, and medical information.
3. Schedule, confirm, and manage patient and client appointments, including coordinating appointment requests from employers and external providers.
4. Answer multi-line phone system, addressing patient and client inquiries, and directing calls to appropriate personnel.
5. Verify insurance eligibility and obtain necessary authorizations for services, working closely with the billing department to ensure accurate billing and collections.
6. Maintain patient and client confidentiality, adhering to HIPAA guidelines and PeakMEDIQ's privacy policies.
7. Collect payments for DOT physicals and self-pay services, providing receipts and maintaining accurate records.
8. Update patient and client records and clinical documentation as needed, ensuring accuracy and timeliness.
9. Collaborate with clinical and administrative staff to facilitate patient flow and ensure smooth daily operations.
10. Monitor waiting areas for cleanliness and patient comfort, addressing any concerns or issues that arise.
11. Assist in the maintenance of office supplies and equipment, placing orders as needed and managing inventory.
12. Participate in staff meetings and ongoing training, remaining up-to-date on best practices in occupational medicine office administration.