Medical Receptionist

General Summary:

Under the direction of the Practice Manager, or designee and in collaboration with the healthcare team members, performs a variety of medical secretarial duties using computer software, electronic medical records, and practice management systems to provide the highest quality patient-centered care to patients and families.

Responsibilities:

• Provides patients and families with a welcoming professional demeanor, superior customer service addressing patient issues, and outstanding patient care
• Schedules office appointments, assists patients with their appointment check-in and check-out, ensuring efficient practice patient flow using online check-in system. Contacts patients and families as necessary
• Collects patient balances ,copays, and credit cards at time of service
• Answers all incoming telephone calls and responds to messages received, ensuring accuracy, and referring calls and messages to the appropriate person as needed with follow through to ensure timely response
• Verifies all demographic and insurance carrier information for every patient, ensuring accuracy of pertinent data in the patient’s medical record
• Demonstrates an understanding of the organization, its policies and procedures and related practice operations.
• Complies with HIPAA guidelines, OSHA and DOH standards
• Attends meetings/workshops as they relate to current position and office workflows
• Performs other miscellaneous job-related duties as assigned by the office supervisor/practice manager

Minimum Experience, Skills,and Abilities:

• A minimum of 3 months of related or on-the-job work experience is required to become familiar with terminology, supplies, office set-up, and billing procedures.
• Ability to use personal computer to schedule appointments, update patient information and prepare routine forms memos and correspondence.
• Be comfortable with multi-tasking in a fast-paced environment using exceptional interpersonal skills
• Attention to detail.
• Ability to work independently and meet deadlines.
• Exceptional interpersonal skills.
• Ability to represent the organization in a professional manner and promote a positive workplace environment

Work Environment and Physical Requirements:

• Typical medical office environment requiring long periods of sitting standing walking
• Dependent upon practice assignment patients may be specifically limited to pediatrics or adult/geriatric patients

Job Type: Full-time

Pay: $18.25 - $22.67 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Healthcare setting:

• Medical office
• Outpatient

Medical specialties:

• Primary Care

Schedule:

• Day shift
• Monday to Friday

Work Location: In person