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Form of workWHMC is looking for an experienced Medical Receptionist Lead to join our team!
The Medical Receptionist Lead serves as a subject matter expert and point of contact for the Medical Receptionist team, in addition to functioning as a Medical Receptionist. Medical Receptionist Lead duties include daily office activities and monitoring office procedures. This position resolves problems through collaboration with the manager to ensure smooth operations. As a Lead, this position will assist in the development of department staffing, provide guidance and education for staff, identify department process improvements, and solve patient care issues to meet the standards and expectations of the department.
Join our team and learn why Whitman Hospital & Medical Clinics has been repeatedly named one of the Top 100 Critical Access Hospitals in the United States. Share in our vision of being a leader in innovative, caring, and personalized healthcare while enjoying our competitive benefits package for Full Time and part time employees.
Our benefit package includes medical, dental, vision, life insurance, and retirement options (403(b) & 457). Medical insurance begins on day one. Add-on compensation for hourly positions rewards additional training and education. Differentials apply for evening, night, and weekend shifts. Paid Time Off (PTO) accrual is based on hours worked and encompasses holiday, sick, and vacation time. Full time employees (80 hours per pay period) can accrue 23 8-hour PTO days per year, which increases with longevity.
Position Details
Full Time
80 hours per pay period (two weeks)
Wage range: $21.00 - $30.00 DOE
Promotes a Positive Working Environment
- Conducts oneself in line with the organization's mission, values and standards of behavior.
- Consistently adheres to organizational policy.
- Supports and maintains a culture of safety and quality.
- Participates in committees as assigned.
Communicates Effectively
- Builds relationships and works collaboratively with other staff.
- Provides timely operational updates to supervisor.
- Responds to communications in a timely manner.
Performs Duties Efficiently and Effectively
- Assists in development of department schedule and other assigned staffing needs.
- Serves as preceptor for new staff.
- Provides guidance and education for existing staff.
- Assists in identifying department process improvements.
- Provides guidance to others in same position.
- Functions as EHR superuser.
- Acts in compliance with applicable federal, state, and local regulations.
- Performs other duties as assigned.
Lead
- Participates in project and process improvement meetings as assigned.
- Performs and/or delegate quality control logs.
- Floats to fill in with other duties within scope of job description.
- Provides expertise in the areas of insurance company and information exchange sites.
Administrative/Greeter
- Provides information to patients and visitors and others making inquiries at the front desk.
- Operates multiple phone line system and admission telephone per appropriate established procedures.
- Performs general filing and typing/keying as needed.
- Schedules all appointments.
Patient Accounts and Registration
- Interviews patients or their representatives to obtain demographic and billing information via the registration area.
- Assists patients in completing the appropriate consent forms.
- Updates patient type changes based on Physician's orders.
- Verifies insurance coverage eligibility and ensures insurance info is entered properly in the system.
Scanning
- Receives and digitizes daily files into appropriate network folders.
- Receives and digitizes patient documents into the Electronic medical record system.
- Assures integrity of the medical record by performing quality checks on scanned documents for proper entry and scanning.
- Organizes the document images by indexing all scanned documents to proper locations within the electronic medical record.
Office Duties
- Organizes administrative office files including maintaining office record keeping and filing systems according to hospital, state, and federal regulations.
- Greets patients, guests, staff, members of the community, and other visitors arriving for appointments or meetings.
Required Qualifications
- At least one year of Medical Receptionist experience.
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook).
Preferred Qualifications
- Associates Degree in business, communication, or other related field.
- Two years Medical Receptionist experience.
Why WHMC?
This is a great time to join the Whitman Hospital & Medical Clinics team!
- All Full-Time staff positions (60+ hours per pay period) will receive $2,000 as a sign-on incentive
- Part-Time staff positions (36-59) hours per pay period) will receive $1,500 as a sign-on incentive
- Part-Time staff positions (less than 36 hours per pay period) will receive $1,000 as a sign-on incentive
- Night shift differential of $8.00
Rewarding career. Competitive salary. Outstanding benefits.
- Job Family Non-Clinical
- Job Function NON PATIENT CARE
- Pay Type Hourly
- Min Hiring Rate $21.00
- Max Hiring Rate $30.00
