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Form of workJob Description
Pay Range: $16.90 - $18.00*
General Physician, P.C. is one of WNY’s largest and most respected multi-specialty medical groups! We are committed to providing comprehensive, high-quality patient-centered care to improve the overall quality of the lives of our patients.
Currently, we are seeking a Patient Services Representative for our Primary Care office located in Dunkirk, NY! This is a full-time position, scheduled Monday – Friday, and includes Free Parking!
No nights, weekends, or holidays!
Why General Physician, P.C.?
- Work-Life Balance: Say goodbye to working nights, holidays, and weekends. No mandated overtime!
- Comprehensive Benefits: Medical, dental, vision, and more.
- Generous PTO: Enjoy your well-deserved time off.
- 401(K) with 3% Employer Contribution: Secure your financial future.
- Employee Discounts: Exclusive deals, including Verizon Wireless.
Essential Duties of a Patient Services Representative:
The primary purpose of this position is to serve as the initial point of contact with patients and family members through administrative duties such as check-in, check-out, and scheduling of appointments to help ensure efficient operations and patient flow.
- Perform check-in duties such as verifying patient demographics and insurance eligibility, processing appropriate authorization forms, collecting co-payments, and following specific service line protocols.
- Complete patient pre-registration by verifying insurance eligibility and contacting patients with questions/concerns, reviewing patient financial responsibility, and chart preparation following the Quality Checklist.
- Check out patients upon appointment completion, schedule follow-up appointments and procedures, provide proper paperwork, and relay necessary information to patients.
- Answer phones and route communication appropriately, schedule appointments and document patient interaction in the EMR system in a timely manner.
- Manage incoming mail and fax documents in accordance with company policy, and process medical record requests and referrals.
- Process end-of-day reconciliation of cash and credit card payments.
- Perform general office duties such as document preparation, scanning, and filing.
- Maintain the cleanliness of the patient waiting room and ensure proper notification is made regarding the timeliness of appointments.
- Maintain a safe, secure, and healthy work environment by establishing and following standards and procedures, in accordance with internal and legal regulations.
- Deliver exemplary customer service to provide a positive patient experience across the organization.
- Perform other duties assigned by management.
Minimum Qualifications of a Patient Services Representative:
- High school diploma required; two-year college degree preferred
- Proven work experience in a healthcare facility or strong customer service experience preferred
- Knowledge of insurance and medical terminology
- Strong written and verbal communication skills with ability to utilize computer programs
General Physician P.C. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.
