Medical Receptionist

Pediatric Associates at Ridge is seeking a full time Medical Receptionist. The candidate should have experience working in Pediatrics. Candidates must be proficient in customer service skills, team oriented, dependable, honest, responsible, and bilingual in English/Spanish. Under the direction of management, the Medical Receptionist performs a variety of tasks for the clinic as it is the first contact via telephone by the prospective patient with the clinic. Essential duties include providing excellent customer/patient services via phone and in person; referring callers to the appropriate departments; making appointments for patients according to established protocols for assisting patients timely access to care. The position is considered a crucial link between the patient and the care delivered by clinical and service staff of the clinic. The incumbent must work collaboratively with all Clinical services staff in support of direct patient services, exhibiting flexibility and a "can do" attitude. Patient services are the key priority in this position requiring the Medical Receptionist to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy, tact in patient/staff interactions, and must present a professional attitude at all times.

Responsibilities

• Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.
• Provides information to Clinic callers according to the Clinic's Policies and Procedures; transfers call as needed; works to ensure adequate phone coverage at all times.
• Welcomes and greets patients/clients/visitors in a manner that is helpful and friendly; determines purpose of visit and directs patients/clients/visitors to appropriate person or department(s).
• Schedules patient flow to clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients as established by grant requirements
• When scheduling appointment, carefully screens patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at time of visit.
• Must exercise utmost diplomacy and tact to provide excellent customer service for the patient. Practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.
• Informs patient of any existing balance noted in computer and request patient be prepare for any payment due at time of visit.
• Calls patients daily to confirm next day's appointment.
• Verifies method of payment for service (Medicaid, private insurance, private pay, etc.) and collects data and/or payment as appropriate. Balances daily deposit and turns into management.
• Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
• Other Duties as assigned.

Skills

• Proven working experience as a Medical Receptionist
• Knowledge of medical office management systems and procedures
• Excellent time management skills and ability to multi-task and prioritize work
• Social perceptiveness and customer service service oriented
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Proficiency in MS Office and patient management software.
• Knowledge of EMR systems

Job Type: Full-time

Pay: $10.00 - $13.00 per hour, pay based on experience.

Job Type: Full-time

Pay: $10.00 - $14.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Preferred)

Work Location: In person